Office Assistant/Receptionist

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G H Appliance Repair is the Premium Appliance Repair Company in Hampton roads and Coastal North Carolina. We have been servicing Hampton roads for over 21 years and in Coastal North Carolina. With thirteen technicians on the road we provide fast service to our valued customers. Our focus is on service above the rest enriching customer experiences and just as important employee experiences.

```Job Summary:```

Office Assistant

This is a new position being created. It is a stepping stone to further advancement within the company as a CSR. We are seeking a highly motivated and customer-focused individual to join our office team. In this role, you will be responsible for providing the key link between customers, office staff and our technicians.

You will be joining our 5 current office members.

```Duties:```

- Communicate with customers via phone, email, and chat to answer inquiries, and provide information about our products and services.

-update customer profile information

- monitor emails and distribute then to the appropriate team member

-monitor our chat feeds and input additional information into work tickets

-reach out to reality companies for door codes via phone and email

-receive mail and packages: distribute mail and check in the packages.

-send out mail and packages

-pick up company provided office lunch's

-aid other team members with office tasks

The "Office Assistant" is a stepping stone position to become a CSR at the company.

During this position you will learn several aspects of the CSR

-- Working with the other team members, you will learn to create service tickets and dispatch them to the appropriate technician. We utilize an invoice and scheduling system called "House Call Pro".

- How to track the technicians route and progress. How to aid the technician in corresponding with realtors and homeowners if needed.

- How to review service technicians previous day service tickets to insure accuracy before billing.

-Send invoices and follow up for payments

-Receive payments via phone and mail

- Correspond with part suppliers, Check on incoming parts for future jobs.

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```Qualifications:```

- Previous experience in customer service or a related field

- Excellent communication skills, both verbal and written

- Knowledge of logistics in regards to our Service areas

- Strong attention to detail and ability to multitask effectively

- Proficient in data entry and computer skills

-A Great Attitude! WE have a fun office staff. You must work well with others!

Other benefits:

-$50.00 for gas every two weeks put directly in your tank ( so you don't have to pay for gas to get to work=)

- lunch provided at the office 2-3 times a weeks

-Kitchenette with fridge, microwave and coffee maker, New espresso maker

- Flexible, two weeks PTO, increases every year. You can use your PTO by the hour or by the day. "PTO not used by the end of the year will be paid out as a bonus".

- Paid Holidays: New Years Day, Labor Day, 4th of July, Memorial Day, Thanksgiving, Christmas Day

-Work week: Monday-Friday 8-5pm in the office. Once established the opportunity to be included in the Saturday rotation for additional overtime.

-Christmas Dinner/party

If you are a dedicated individual who thrives in a medium to fast-paced environment and enjoys providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

- NOW THAT YOUR HAVE READ TO THE BOTTOM. We received 100 plus resumes every time we hire. If you are truly interested. First call the office ask to speak to Aly our office manager and show your interest, 757-535-5649. Then send me an email, Let me know why you would be a good fit. Tell me about your self and family. Why would you want to take on this opportunity. A Resume only tells me where you worked. It doesn't tell me about the person you are. I do not interview anyone that doesn't reach this point and sends me an the requested email. My personal email is: george@gharepair.com

If you are a dedicated individual who thrives in a medium to fast-paced environment and enjoys providing exceptional customer service, we would love to hear from you. Apply today to join our team as our new Office Assistant!

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person