Office It Assistant

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The Frank Keane Group are in business for over 50 years, with several locations and brands like BMW and Volkswagen alongside distribution centres at Mitsubishi Fuso and MG Motor Ireland. Frank Keane has a long-standing reputation for customer service excellence. This is a fantastic opportunity to become part of a progressive and forward-thinking business with a family-oriented company culture.

Now inviting applications for the role of Office assistant on our IT team based at Frank Keane BMW Naas Road.

Why this role exists:

This role will be to assist the IT Team in the maintenance and support of hardware, software and network systems. This is a full-time office-based position and will require travel between our retail and distribution businesses.

Tasks and Responsibilities:

• Work closely with the IT Team to support all aspects of IT hardware and systems.
• Technical Assistance: Assist in providing support for desktops, laptops, mobile devices, workshop diagnostics devices as required.
• Support in the main retail DMS Keyloop for User Account Management: Create, modify, and reset user accounts in the system.
• Documentation: Maintain records of issues, solutions, and procedures for future reference.
• Travel between sites within the group, with flexibility based on business needs.

Skills / Experience

• Third Level Education Qualification in IT is preferable
• Full training will be given for this role therefore, a keen interest and commitment to learning is essential.
• Technical Knowledge: Familiarity with Windows and mobile platforms Android and iOS.
• Knowledge of Microsoft Office 365
• Problem-Solving: Diagnosing and resolving issues efficiently.
• Willingness to carry and physically install IT devices.
• Full drivers licence preferred.

Competencies and Behaviours Required

• Communication Skills
• Conceptual Thinking
• Continuous Learning
• Flexibility
• Problem Solving
• Teamwork

Business Hours: 8:30am – 5pm (Monday to Friday)

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Employee discount
• On-site parking
• Wellness program

Application question(s):

• Do you have a full, clean drivers licence?

Work Location: In person