Office Manager/Dispatcher

Company Overview

Sundance Plumbing & Heating has been a trusted name in the Vail Valley since 1996, specializing in both commercial and residential plumbing and heating services. With nearly three decades of experience, we pride ourselves on delivering top-quality solutions while fostering a People First initiative to enhance customer service and employee satisfaction.

Job Title: Office Manager/Dispatcher

Location: Minturn, CO

Wage Range: $25-35/hourly

Job Description:

We are seeking an outgoing and motivated Office Manager to join our team. Must have experience in customer service. This position is responsible for receiving phone calls, and in-person customer inquiries. You must be organized and capable of retaining information. This position will be responsible for organizing and dispatching work orders and function as a liaison between customers and service technicians. A positive and personable attitude is a must!

Responsibilities:

• Greet visitors, answer phone calls, and handle correspondence.
• Provide excellent customer service by addressing client inquiries and concerns in a timely and professional manner.
• Address and resolve any scheduling conflicts, delays, or emergencies promptly and efficiently.
• Communicate effectively between field technicians, customers and management.
• Manage Sundance resources effectively and efficiently.
• Keep office organized and stocked.
• Help with on-boarding new hires in office procedures

Qualifications:

• Minimum 1 to 3 years’ experience in customer service.
• 18 years of age or older.
• High School diploma or GED.
• Strong written and verbal English skills.
• Can successfully pass a criminal background check, drug test, ensuring you can perform the duties of the job.
• Strong organizational and communication skills.
• Willingness to be a team player.

Benefits:

• Comprehensive Medical, Dental, Vision, FSA/HSA.
• Matching 401K.
• Long Term Disability, Short Term Disability.
• PTO, Paid Holidays.
• Voluntary additional insurance/benefits.
• Health and wellness compensation package.
• Ski pass.
• Flexible family leave.
• Professional training and development

Job Type: Full-time

Pay: $24.27 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Can you reliabily work 8am to 4pm Monday through Friday?

Experience:

• Customer service: 1 year (Preferred)

Language:

• Fluent English (Required)

Ability to Commute:

• Minturn, CO 81645 (Required)

Work Location: In person