Omni Channel Support Coordinator - Photo Imaging

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Introduction:
At Fujifilm, we pride ourselves on being market leaders in distributing, marketing, and servicing globally respected imaging products. We continuously strive to make a positive difference for our customers. With an esteemed reputation in the Photographic Imaging industry, our INSTAX product range is renowned and recognised worldwide for quality and innovation across a wide range of INSTAX cameras, printers, films, and Apps.

Our group purpose is simple, yet powerful, and that is “Giving Our World More Smiles”

In a world where over 300 million images are uploaded to the internet every single day, it’s time to remind people that photography isn’t just about taking. It’s also about giving. Our photos are meant to be held, shared, passed, posted, stacked. Giving is in everything we do. From cameras to printers to recyclable packaging. This is a generous product. Designed by a generous company. For a generous generation. Because we know an INSTAX photo isn’t something you take, it’s something you give - don’t just take, give.

Description:
FUJIFILM Australia is seeking a detail-oriented OmniChannel Support Coordinator to support the administration, development and ongoing operation of our PIO OmniChannel products.

This role plays a critical part in ensuring a high-quality customer experience by providing first-level application support, coordinating product configurations, supporting deployments, and assisting with testing of new software releases prior to launch. You will work closely with internal technical, development and marketing teams to ensure smooth delivery of OmniChannel solutions to retailers locally and globally.

Key responsibilities

In this role, you will:

• Provide day-to-day administration and support for FUJIFILM PIO OmniChannel products, including new setups, configuration management, price maintenance and deployments
• Respond to customer requests and enquiries, ensuring accurate and timely resolution
• Provide first-level application support, identifying issues, updating configurations and escalating bugs to the development team
• Manage logs, track bugs and monitor progress through to resolution
• Support software testing activities, including executing functional test cases prior to deployment
• Assist with the setup, testing and monitoring of marketing campaigns and retailer promotions
• Create and maintain product documentation and process guides to support customers and internal stakeholders

Skills and Experiences:
What about you?

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To be successful in this role, you will bring:

• Experience in a support, administration or coordination role within a fast-paced, customer-focused environment
• Strong attention to detail with the ability to manage multiple tasks simultaneously
• A customer-first mindset with excellent written and verbal communication skills
• Confidence working with systems, applications and documentation
• A proactive approach and willingness to learn new products, processes and technologies

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Experience supporting software applications or digital products will be highly regarded.

In return, Fujifilm can offer:

• A challenging, varied, and rewarding role working with market-leading products.
• Ongoing development
• Flexible work practices tailored to your needs
• A collaborative, supportive team environment
• Exposure to digital platforms, system deployments and product development
• The opportunity to work with a trusted global brand

Fujifilm celebrates diversity and we are committed to having a culture as diverse as our company and its products. Difference is valued and celebrated as it is what helps us innovate. We are an equal opportunity employer and treat all employees and potential employees fairly. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us, and we will be happy to assist.

For this role, only those candidates with the eligible right to work in Australia will be considered.

FUJIFILM Australia kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.