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Omnichannel Engagement Manager (F/M/D) Austria, Vienna
Posted on Dec. 3, 2024
- Wien, Austria
- 0 - 0 USD (yearly)
- Full Time
Summary
The OCE Manager supports the concept of OCE and digitalization for Innovative Medicines pioneering bold innovations through data-driven omnichannel approaches and transforming customer engagement. The OCE Manager is dedicated to specific brands and will be part of the cross-functional Brand Teams.
About the Role
Major accountabilities:
- Designs innovative omnichannel solutions that brings added value to our customers and increases understanding of their individual needs in alignment with Brand Strategy.
- Ensures seamless execution of OCE activities across the OCE platforms for the dedicated brands.
- Partners with Commercial Therapeutic Areas (TA) and Medical Leads on respective brands and drives the omnichannel transformation/ digital excellence, personalized customer interaction and engagement.
- Secures and supports maintenance of local digital assets and owns the local governance of the HCP portal and patient websites.
- Responsible for content updates to all digital channels, websites, RTEs, MTEs, newsletter and selected social media campaigns.
- Analytics tracking/ monitoring of digital channels as well as is aware of software possibilities
- Liaises with WEC peers and supports the effective localization of our global digital / NGE platforms and drives cross-brand digital engagement in terms of channels, brand content and social media.
Minimum Requirements:
Work Experience:
- University degree business or digital communication. Advanced degree in business, and/or management, digital/ e-commerce marketing, bioscience.
- Experience in omnichannel engagement within the Austrian market.
- 3+ years of experience in cross-functional teams.
- Ability to orchestrate different workstreams in parallel and project management skills.
- Well-developed understanding of digital trends & solutions, technology platform and products.
- Working experience within the pharmaceutical industry is considered a plus.
- Strategic Management and Execution.
Languages :
- German
- English
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Division
International
Business Unit
Innovative Medicines
Location
Austria
Site
Vienna
Company / Legal Entity
AT06 (FCRS = AT006) Novartis Pharma GmbH
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No
Adjustments for Applicants with Disabilities
If because of a medical condition, physical disability or a neurodiverse condition you require an adjustment during the recruitment process, please reach out to [email protected] and let us know the nature of your request as well as your contact information. The support which we can provide will include advice on suitable positions as well as guidance at all stages of the application process. Austrian law provides candidates the opportunity to involve the local disability representative, Behindertenvertrauensperson (BVP), in the application process. If you would like to request this, please let us know in advance as a note on your CV.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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