On-Site Quality Technician

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JOB DESCRIPTION

JOB TITLE: HMMA On-Site Quality Technician

• EMPLOYER: PHA Alabama, LLC

DEPARTMENT: Quality

REPORTS TO: Quality Supervisor

EFFECTIVE DATE: 9/23/2024

SUMMARY: The HMMA On-Site Quality Technician is responsible for achieving a high level of product quality for the door module assembly by continuously improving the process.

DUTIES AND RESPONSIBILITIES:

• Supports quality initiatives for the PHA Alabama plant.
• Provides on-site shop floor troubleshooting support at the HMMA plant in regards to quality problems that may arise during assembly of the door module to the door.
• Troubleshoots problems in regards to door modules shipped to HMMA from the PHA Alabama plant.
• Serves as point-of-contact for component quality issues.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Other skills required:
• At least one year experience in the field of Quality Assurance preferred.
• Must be mechanically inclined in regards to tear down and troubleshooting of quality problems
• Ability to work unsupervised at HMMA plant
• Excellent math skills

COMPETENCIES:

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand, walk, sit or utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 35 pounds.
• The employee must be able to frequently push loaded shipping racks throughout the warehouse area.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.
• Additional remarks regarding work environment:
• Work area is heat/air conditioned within an office environment, with 100% of time spent in a shop floor environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person