Onboard Services Crew (First Step Towards Becoming A Skipper)

About us

Fullers360 has been in operation for just over 40 years employing 400+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

We operate 365 days of the year. We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!

About the role

Our Onboard Services Crew role is the entry level position onto our vessels and reports into the Crew Development Manager. In this role you will showcase your hospitality skills behind our onboard café and provide a very high standard of customer service to both tourists and our regular commuters, whilst also participating in marine drills and learning invaluable skills which can only take your career further on board.

Alongside providing top notch customer service and hospitality (Barista and Bar) skills, some of your other typical duties will include:

• Promoting our products and providing accurate information on our services
• Ensuring the vessel is ready for boarding by cleaning all areas and restocking products
• Demonstrating a commitment to health and safety measures onboard.

Fullers360 are committed to growth and development, our in-house training programme encompasses all levels of marine qualifications along with skills and courses that are targeted at providing a high level of competency across our crews. No marine experience is necessary, however a passion for the marine industry and growing your career in this industry is highly desirable.

Due to the nature of the role you need to be over the age of 18 (working with alcohol) and as some shifts fall outside of public transport hours (early starts / late finishes); you'll ideally need to be CBD based, within cycling distance or hold a full drivers license and your own transport.

About our hours of work

• Rotating roster (no set pattern - usually 5 days on and 2 days off) including public holidays and weekends
• 120 hours over a 3-week period, average of 40 hours per week
• Shifts fall between the hours of 4.30am - 2am (morning, afternoon and night shifts)
• Morning shifts start between 4.30am - 8.30am and night shifts finish between 10pm - 2am

About you

• Must hold a full class 1 drivers licence or live within walking distance the Auckland CBD ferry terminal
• Available to work across a rotating roster with no set pattern
• You are driven to grow your career within the maritime industry in our marine crew
• You'll be passionate about customers and their experience on board our vessels
• You'll hold a good level of maturity with the ability to work under pressure, autonomously and as part of a team
• Punctuality, an outstanding attendance record and a very high standard of appearance are key for success

About our benefits and perks (T&C's apply)

• Hourly rate of $26.61, which increases times 1.75 ($46.57) for time worked past midnight
• Free ferry travel for work and leisure for our full time permanent employees
• Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items
• For leisure (off duty/non-work related) all café purchases have a 50% discount
• Free annual flu shots and EAP (employee assistance program)
• Free period products for our staff and customers
• Access to subsidised CBD parking if you're commuting from Auckland city (Princes Wharf at $30 per week)
• Access to discounted gym memberships (Auckland Council & Les Mills) and discounted healthcare (Southern Cross)
• Discount at SpecSavers for employees and their family

• Candidates must have the right to work in NZ and be over age of 18 to be considered for this role.

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.