Onboarding Specialist

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Job Summary

The Onboarding Specialist plays a vital role in delivering professional, seamless experience for new agents and supporting leadership across the country. This position requires strong organization, flexibility, and proactive problem-solving.

The ideal candidate is punctual, dependable, and professional, with the ability to manage multiple tasks and shift priorities as needed. Attention to detail, follow-through, and excellent communication skills—both written and verbal—are essential.

Key to success in this role are three core strengths: accuracy, ownership of process, and relationship-building. The Onboarding Specialist is a direct reflection of our department and Fathom as a whole, and we’re committed to providing exceptional support to every new agent and team member.

Duties

• Deliver world-class customer service by assisting with the onboarding of new agents and accurately entering them into Fathom systems.
• Provide a smooth and welcoming transition by supporting new agents and resolving any onboarding-related issues that arise..
• Proactively reach out to new agents to ensure they are acclimating well and have the resources they need to succeed.
• Communicate key information clearly and effectively, ensuring agents and team members are informed of updates or issues that may impact them.
• Gain proficiency in all onboarding-related systems and tools, and confidently respond to agent questions regarding their use.
• Stay up to date and knowledgeable about all Fathom technology platforms related to onboarding in order to provide accurate and timely support.
• Respond to agent inquiries via phone, email, chat, support tickets, or in person, ensuring timely and professional assistance.
• Provide cross-functional support to other departments as needed to help serve our agents effectively.
• Maintain a strong understanding of onboarding tools, processes, and the real estate industry through ongoing learning and collaboration.

Experience

• Real Estate experience
• Experience with Google Drive, Google applications, and PDF manipulation.
• High level of professionalism and confidentiality,
• Strong written and verbal communication skills,
• Willingness and ability to effectively solve problems,
• Natural disposition to take the extra step,’
• Effective active listening, eagerness to learn, flexibility, trustworthiness,
• Internal drive to grow and succeed while still helping others, reliability
• Sense of responsibility for one's actions and results

Working Hours

The Onboarding Specialists are required to devote a minimum of 40 hours per week to the position (work week is from Monday through Friday) and is responsible for ensuring that all work is completed within agreed-upon timelines, which may require additional hours above the 40 hours/week.

• Mon, Tues, Fri - 8:00am-5:00pm
• Wed, Thu - 10:00am-7:00pm

Join us in creating an exceptional onboarding experience that sets our new employees up for success!

Job Type: Full-time

Pay: $21.63 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person