Onboarding Specialist – German Speaker/Deutschsprachig – Hybrid

*** This Job Opportunity is only offered for candidates living and eligible to work in Ireland.

Salary: Kindly share your salary expectations.

Client: Tech BPO Company.

Hybrid – Dublin, Ireland

Job Description

As an Onboarding Specialist, you will support large customer deals by managing relationships, rollout timelines, and handling product inquiries.

Detailed Duties and Responsibilities

• Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
• Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.
• Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
• Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
• Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
• Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.

Targeted Qualifications

• Fluency in German Language, C1 level or Higher.
• Fluency in English Language, C1 level or Higher.
• Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
• Passion for business development, with a consultative, solutions-focused approach.
• Familiarity with enterprise software and secure enterprise environments.
• Bachelor’s degree or equivalent professional experience.
• Excellent communication and interpersonal skills, with the ability to build trust and effectively articulate value propositions.
• Self-motivated, results-driven, and persistent in pursuing leads and closing deals.
• Ability to build and grow relationships with senior-level stakeholders.
• Min. 1–2 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
• Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary: Kindly share your salary expectations.
• Hybrid – Dublin, Ireland ” 3 days/ weekly at the office.”
• Comprehensive VHI cover from day 1.
• Employee assistance and mental health support programs.
• Structured training & career development plan.
• Financial support programs such as personal hardship loans.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

How To Apply

If you are interested in the job and you meet the above criteria you need to:

Kindly send your CV In English to jobs@spotonta.com while including the Job Title in the subject and the consent statement in your CV.

By sharing your CV with us by email, you are consenting to the following statement.

Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

In the CV, or resume or application, place the following statement:

“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”