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Posted on Nov. 6, 2026
- Mobile, United States of America
- No Salary information.
- Full Time
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Posting Details
Position Information
Position Number
005357
Position Title
One-Stop Generalist I - 005357
Division
Finance and Administration
Department
172653 - SFS One-Stop
Minimum Qualifications
High school diploma or equivalent and two years of related experience. An equivalent combination of education and experience may be considered.
Preferred Qualifications
Customer service in a student focused higher education environment or student support services is preferred.
Job Description Summary
The University of South Alabama’s One-Stop department of is seeking to hire a One-Stop Generalist I. Interested candidates should apply to be considered.
Essential Functions
These are the job duties required of the position.
Essential Functions
- Supports student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience.
- Answers incoming questions via phone calls, live chats, and in-person visits regarding federal financial aid, student account services, and questions related to other student services areas as needed.
- Directs incoming inquiries to other departments, as applicable.
- Logs communications in the database for audit trail purposes.
- Assists with onboarding and refresher trainings.
- Provides accurate information quickly, efficiently, and with a positive attitude by demonstrating a high-level of communication skills and extensive knowledge.
- Ensures calls and visits are managed with a student-first mentality.
- Attends and participates in schedules events during and after office hours, as needed.
- Participates in extended office hours as scheduled during the year.
- Provides general office support that assists in the functioning of the office.
- Regular and prompt attendance.
- Ability to work schedule as defined and additional hours as required.
- Related duties as required.
Posting Information
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
11/04/2026
Job Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Working Days
Monday - Friday
Working Hours
8:00 a.m. - 5:00 p.m.
Job Location
Main Campus
Full-time or Part-Time
Full Time
Regular or Temporary
Regular
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