Online Shop & Customer Care Junior Manager

Lomography is looking for a committed, motivated, highly organized, photography enthusiast having a way with customers and an interest for e-commerce. We define customer service as an integral part of our community experience and want to create the best shopping experience possible for our users. You will have the opportunity to work with our multi-cultural teams from around the world and will have a key role in creating an excellent shopping experience and offering excellent customer service to our customers.

JOB DESCRIPTION

• Manage day-to-day operations and optimization of the Lomography Online Shop.

• Update product listings, prices, and inventory.

• Set up new products with texts, images, prices, and stock information.

• Coordinate promotional campaigns with the marketing team.

• Generate ad-hoc reports as needed.

• Collaborate with local marketing teams to optimize online presence.

• Be the first contact for our customers and their questions regarding the products bought in our online shop and help our team of international customer agents to excel

• Process online orders and make sure that they are shipped out in timely manner and work on improving services with our logistics department

• Manage returns, exchanges and refunds from direct channel customers

• Assist the Online Shop Administration & ensuring a smooth online shopping experience

• Assist in product testing and creation for the worldwide community of analogue photographers

• Assist in online marketing activities such as PR, newsletter creation, social media, content creation, etc.

• Assist in testing & rolling out new shop features

REQUIREMENTS

• 
  Very good communication skills

• Fluent in English – any additional language is a plus

• Camera / Photography knowledge

• Well organized and detail oriented

• Excellent computer skills including Microsoft Office and especially Excel

• Focused on solutions, happy to search for workarounds

• Proactive and independent working style, open minded personality

• Experience in customer service, retail, blogging, copy writing, magazine editing or alike

ADDITIONAL PLUS

• 
  Passion for Lomography and its products and the ability to transport this passion to others

• Additional languages

• Experience with Magento Commerce

WHAT WE OFFER

• 
  The opportunity to contribute to the Lomography legacy and to interact with a large community of creative individuals

• Learn the ins and outs of analogue photography and e-commerce and a chance to grow with the company

• Test all the Lomography gear you ever dreamt of and more

• Be part of a young, international team who loves to occasionally hang out after work

• We always work on interesting new projects, so there’s never a dull moment

• You will work in the heart of Vienna, in the beautiful and lively 7th district

• A lomographic welcome package & employee discounts

EMPLOYMENT

• 
  Full-time

• Start date: flexible

• According to collective agreement this position will be paid with a minimum gross salary of 14 × EUR 2.090,00 a year, including social benefits, plus employee benefit fund deposits. Depending on qualifications and experience, overpayment is of course possible.

• Please note that this job requires EU-citizenship (mind transitional provisions), citizenship in the European Economic Area, Swiss citizenship, working holiday visa, or a standing access to the Austrian labour market and make sure to include the relevant information in your application!

If you are looking for a young and dynamic organization and interested in a position where you can develop your sales skills and take over new responsibilities, apply now to join the Lomography Team!