Operation Senior Team Member

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Operations Team Member

Location: Bangalore

Business & Team: The Business Banking Operations team at CBA is a dynamic and integral part of our organization, dedicated to supporting the diverse needs of our business banking customers. Our team is committed to delivering exceptional operational support, ensuring that our customers receive the highest level of service and efficiency in their banking transactions.

Impact & contribution:

• Helping customers achieve their dreams
• Being a highly motivated member of the team with self-starter skills and can take accountability when working alone
• Exceptional time management skills and Exceptional customer service skills (Internal and External to CBA)

Roles & Responsibilities:

• Gain understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high volume environment.
• Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.
• Take responsibility for the quality of work submitted and ensure highest standards are maintained.
• Applying sound risk management practices by pro-actively identifying and responding to risks and reporting them as necessary.
• Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.
• Raise operational continuous improvement suggestions identified while completing tasks.
• Undertake any other tasks assigned by your Manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.
• Have necessary understanding of CBA Business Banking products.

Essential Skills:

• 6 – 8 years of relevant experience.
• Highly energetic and dynamic professional who are always striving to do better for our customers.
• Excellent communication skill Written and Oral.
• Strong in exercising sound judgement backed by analytical and problem solving skill.
• Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders.
• Demonstrate curious mindset and ability to investigate.

Education Qualifications: Bachelor’s degree in Business Management/ Business Administration/ Computer Applications/ Commerce