Find Your Next Job
Operation & Support Engineer
Posted on May 2, 2025
- Singapore, Singapore
- 0 - 0 USD (yearly)
- Full Time

- Point of escalation for Service Desk and ticketing for issue resolution to ensure appropriate follow up and timely resolution of issues to meet service level requirements.
- Provide technical assistance for end-user troubleshooting, bug fixes and “how-to” assistance to ensure timely resolutions for application issues.
- Provide support services according to stipulated service level agreements (SLAs) and targets.
- Ensure users (learners, faculties and staffs) have the basic knowledge to start using the system or be effective in using the systems through transference of knowledge and system know-hows.
- Provide effective and timely support provisioning to ensure or improve user experience. Follow all standard operating procedures and maintain updated ticketing for events, incidents, requests, changes, problem, etc. to ensure compliance and consistency in work processes.
- Manage system enhancements or usage improvements projects that will improve operations efficiency and are delivering capabilities as required by SIM:
- Work with stakeholders to identify business needs; conduct in-depth analysis of the business requirements specifications, processes and feasibility studies on possible business solutions.
- Participate projects in the capacity as a project lead or subject matter expert, both in-house and out-sourced, to meet project scope, budget and schedule, with proper project plan that is closely monitored and if necessary, adjusted; which will include the managing of service providers (either internally or outsourced) to support successful delivery.
- Participate in efforts to develop and execute testing, training and documentation to ensure quality and usability of solutions.
- Diploma/Degree in Information Systems or equivalent.
- Have 1 - 3 years of working experience in system support and/or system operations management.
- Have experience in system functional development, deployment, and integration of software solutions.
- Have experience in vendor, project, service, people, stakeholder/customer management and process improvement.
- Have knowledge or have experience working with/supporting Canvas or equivalent Learning Management Systems, Zoom or equivalent online meeting systems
- Proficient with Microsoft Office
- Good to have knowledge or have experience working with/supporting the required (or similar) technologies (e.g. Salesforce suite of technology, Web)
- Excellent interpersonal and communication skills both written and oral.
- Good problem-solving skill that is able to analyse issues from multiple perspectives and derive pragmatic and comprehensive solutions to problems.
- A self-starter to learn and broaden knowledge to continuously add values to the organization.
- A co-operative & collaborative leadership style rooted in the resolve to achieve results.
- Take initiative to make things happen; willing to experiment, take risks to consider new and untested approaches and learn from the results.
- Strong attention to detail ensures accuracy in requirements gathering, documentation, and system configurations.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Amazon Web Services
Cloud Operations Architect, Eu-North (Emea)
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Pla…
Full Time | Oslo, Norway
Apply 1 day, 9 hours ago
New Zealand Government
Senior Data Warehouse Developer
Kaiwhakawhanake Pataka Raraunga: Data Warehouse Developer (Senior-level) Te Amorangi Matauranga Ma…
Full Time | Wellington city, New Zealand
Apply 1 day, 9 hours ago
Amazon Web Services
Solutions Architect, Software And Technology Companies
- Background in any of the following: Cloud Architecture, Systems Design, Software Development, Inf…
Full Time | Oslo, Norway
Apply 2 days, 9 hours ago
Fulton Hogan
Jde Helpdesk Support Analyst
Job Description Life at Fulton Hogan is about making the most of opportunities, taking responsibili…
Full Time | Richmond, New Zealand
Apply 2 days, 9 hours ago
Spark
Security Engineer
General information Location Auckland Expertise Infrastructure, Networks Job Level Experienced Empl…
Full Time | Auckland city, New Zealand
Apply 2 days, 9 hours ago
Amazon.com
Network Design Pm
- Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Ex…
Full Time | L0l, Luxembourg
Apply 2 days, 9 hours ago
SES
Manager, Customer Services
Customer Services Manager ROLE DESCRIPTION SUMMARY The Customer Service Manager is responsible for…
Contract | Betzdorf, Luxembourg
Apply 2 days, 9 hours ago
BNP Paribas
Project Manager And Business Analyst For Core Banking Systems
What is this position about? Project Manager / Business Analyst (PM/BA) to lead projects related to…
Full Time | Singapore, Singapore
Apply 3 days, 9 hours ago