Operational Control Manager

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Job Description: Networks Executive

At MAWDY we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

We are seeking a highly motivated Operational Control Manager to oversee and enhance our firm’s control framework, ensuring operational risks are effectively managed within our financial services environment. The successful candidate will play a key role in identifying, assessing, and mitigating risks and process efficiencies while ensuring compliance with regulatory requirements and industry best practices across our Operational Departments.

Working hours:

Full-time: 35 hours per week, core days are Mon – Fri. 9am to 5pm.

As we are a 24/7 operations team an element of outside business hours/days and might be expected with this role.

What you’ll do:

Operational Risk & Control Management:

• Develop, implement, and maintain an effective operational control framework across business processes.
• Identify, assess, and mitigate operational risks to safeguard the organization from financial, regulatory, and reputational risks.
• Establish key risk indicators (KRIs) and key performance indicators (KPIs) to monitor operational control effectiveness.
• Lead risk control assessments (RCAs) and ensure timely remediation of identified issues.
• Cost control of claims by monitoring and highlighting processes and behaviours that affect loss ratios

Compliance & Regulatory Oversight:

• Ensure compliance with industry regulations, internal policies, and external audit requirements.
• Work closely with compliance and legal teams to align control measures with regulatory expectations.
• Support internal and external audits by providing required documentation and implementing corrective actions.

Process & Control Improvements:

• Manage and oversee organizational processes to ensure efficiency and effectiveness.
• Analyse existing processes to identify areas for improvement and implement changes.
• Collaborate with various departments to streamline operations and integrate new processes.
• Drive continuous improvement in operational processes by identifying inefficiencies, recommending, developing and implementing enhancements.
• Implement robust internal controls and ensure best practices in operational risk management.
• Develop and maintain operational policies, procedures, and governance documentation.

Stakeholder Engagement & Reporting:

• Collaborate with senior management, business units, and risk teams to enhance operational resilience.
• Provide regular reports on control effectiveness, risk exposure, and mitigation strategies to leadership.
• Lead training and awareness programs to promote a strong risk and control culture across the organization.

What We're Looking for:

• APA or CIP qualifications are a requirement for this role
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Proficiency in risk management software and Microsoft Office Suite (Excel, PowerPoint, Word).

What we offer you:

• Service days
• Variable bonus
• APA / CIP training
• Free Motor Rescue and European Travel Insurance
• Health insurance discount
• 20% discount on all other travel insurance outside Europe
• Sports & social club
• City centre office location, handy for public transport
• Bike to work scheme.
• Travel Pass
• Opportunity to work with a global company based in over 27 countries.

Please note the business reserves the right to review & amend this role to incorporate the future needs of the role, department & Company, if necessary.

Job Type: Full-time

Additional pay:

• Bonus pay
• Yearly bonus

Benefits:

• Bike to work scheme
• Employee discount
• Gym membership
• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Galway, CO. Galway