Operations Administrator

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We are looking for a motivated & dymanic person to join our team who will be mainly based at our Manukau site but assist at our other sites as required. In this role you will be working closely along side our customers and operational team. Providing exceptional customer service is at the forefront of this this role. We pride ourselves in ensuring customers always have a positive experience. Having a procative apporach, analytical mind, attention to detail are essential.

Cardinal is a leading partner to many of New Zealand’s well known companies in food, beverage, grocery and personal healthcare. We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business. Our teams strive to be “Best in Class”.

Working Hours:

Monday to Friday, 10:30am - 7:00pm

About the role:

• Manage open tickets and resolve in a timely manner
• Process customer orders prompty and accurately & make adjustments as requested
• Prepare the delivery documentation and relay important delivery instructions to key stakeholder.
• Supporting initiatives to improve the overall customer service experience and programs
• Provide support/cover for other administrative tasks such as POD uploading support

About you:

• Driven, confident and can provide exceptional customer service
• Able to work collaboratively with the team
• Able to problem solve
• Organised and

Ideal you will have:

• At least 2 years working within the warehouse/logistics industry
• Certificate in Customer Care or Logistics would be advantageous
• Prior experience using TMS or WMS system & CRM system
• A customer-focused mindset that prioritises the needs and satisfaction of customers

What we can offer:

• A competivie remuneration package
• Membership to the Cardinal Perks Program (discounts with some of NZ's major retailers)
• Life insurance
• Ongoing professional training and development

If the above sounds like you, do not hesitate and apply now! We look forward to discussing this opportunity with you. Applicants for this position must have New Zealand citizenship, residency or a valid work visa. The successful applicant must pass a pre-employment drug and alcohol test, criminal history check and provide two contactable references.