Operations Associate I (Customer Service & Field Support)

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Job Overview
Gloucester Refuse LLC is seeking a highly motivated, dependable, and customer-focused Operations Associate to join our growing team.

This is a multi-functional role that supports both office operations and field operations, including customer service, route support, and occasional driving duties. The ideal candidate is adaptable, team-oriented, and committed to delivering excellent service while maintaining safety and efficiency.

This position is perfect for someone who enjoys a fast-paced environment, values variety in their day-to-day responsibilities, and is willing to step in wherever needed.

Duties

The Operations Associate is a hybrid role supporting both office operations and field service activities. Responsibilities include, but are not limited to:

Customer Service & Office Support

• Serve as the primary point of contact for customers via phone and email
• Provide accurate information regarding services, pricing, billing, and scheduling
• Assist customers with new service setup, changes, and cancellations
• Process customer payments and maintain accurate account records
• Perform data entry and maintain organized customer and service records
• Resolve customer inquiries and complaints in a professional and timely manner
• Conduct outbound calls for follow-ups, service confirmations, and customer support
• Promote and upsell additional services such as trash bins, dumpster rentals, and specialty services

Administrative & Operational Support

• Maintain accurate documentation of daily operations and customer interactions
• Assist with service agreements, route coordination, and internal reporting
• Utilize company systems and software (including Microsoft Word and Excel)
• Collaborate with team members to ensure efficient workflow and service delivery
• Support general office operations in a fast-paced environment

Field Operations (Driver & Route Support)

• Assist with residential and commercial trash collection routes as needed
• Operate company vehicles safely (if qualified and approved)
• Lift, move, and empty trash containers and dumpsters
• Ensure all assigned stops are completed accurately and efficiently
• Follow all safety procedures, company policies, and operational standards
• Inspect, clean, and maintain trucks and equipment
• Report any vehicle issues, equipment damage, or safety concerns promptly

General Expectations

• Maintain a high level of professionalism and customer service at all times
• Demonstrate flexibility and willingness to support various operational needs
• Work effectively in both independent and team environments
• Adapt to changing schedules, priorities, and business demands

Qualifications

• High school diploma or equivalent
• Valid driver’s license with a clean driving record
• Ability to meet commercial insurance (MVR) requirements
• Strong communication and customer service skills
• Basic computer proficiency (Microsoft Word, Excel, data entry)
• Ability to work both in an office setting and outdoors in field conditions
• Reliable transportation and strong attendance record

Preferred Qualifications

• Prior customer service experience
• Experience in physically demanding roles (e.g., warehouse, construction, landscaping, waste management)
• Experience operating trucks or commercial vehicles (a plus, but not required)
• Sales or upselling experience is a plus

Work Requirements

• Ability to work in varying weather conditions (heat, cold, rain, etc.)
• Ability to walk long distances and perform repetitive physical tasks
• Willingness to work flexible hours, including early mornings, extended hours, or occasional weekends as needed
• Ability to work in a fast-paced, high-demand environment

Additional Requirements

• Must pass background and reference checks
• Must be authorized to work in the United States
• Must comply with all company policies, procedures, and safety standards

Pay: From $33,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Vision insurance

Application Question(s):

• Are you available to work flexible hours, including early mornings (as early as 6:30 AM), extended hours, and occasional weekends if needed?

This position requires both office work (customer service, calls, data entry) and field work (trash collection routes). Are you comfortable performing both?

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Hayes, VA 23072 (Required)

Work Location: In person