Operations Coordinator - 2568

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COMPANY OVERVIEW

Join the Trailcon Leasing team, a leading provider of trailer leasing, rental, and maintenance services in Canada. With over 30 years of experience and a commitment to excellence, we offer a dynamic work environment where employees thrive. With locations in Ontario, British Columbia and Alberta.

We are proud to have been recognized as a Great Place to Work for seven consecutive years, showcasing our dedication to creating a supportive and engaging workplace. If you're looking for an opportunity to grow with a trusted industry leader, we want to hear from you!

Trailcon Leasing is currently hiring a Operations Coordinator for our location in Delta, British Columbia

Available Shift: Monday - Friday

Why Should You Work for Us?

• Comprehensive Benefits 100% Company Paid (Medical, Dental, Vision, Health, AD&D, STD/LTD, Life Insurance) - FROM DAY 1!!!
• 3 weeks vacation
• 5 wellness days
• RRSP program
• Great work life balance
• Performance Bonus Paid out quarterly
• Safety Boot &Tool Allowance
• Family environment and company culture

What you will do as a Operations Coordinator:

1. Rental & Service Coordination (includes Customer Service & Administrative Support)

• Assist customers with rental inquiries, agreements, service updates, and general support.
• Create, update, and close service calls; maintain accurate records and documentation.
• Manage the inbound and outbound rental process, update rental agreements, and track unit status in the system.
• Coordinate delivery, pickup, and maintenance of rental units; dispatch drivers as needed.
• Schedule in‑house repairs and mobile service calls to minimize downtime for both customers and technicians.
• Dispatch technicians and prioritize workloads according to customer needs and operational requirements.
• Maintain and update the yard map daily to ensure accurate oversight of unit locations and service status.
• Communicate regularly with customers regarding equipment availability, repair progress, ETAs, downtime/uptime, and project updates.
• Provide administrative support including data entry, billing, document control, filing, and processing invoices or statements.
• Answer incoming calls and emails, ensuring prompt, professional, and customer‑focused communication.
• Work with the Shop Supervisor / Service Manager to secure repair approvals, update customers on estimates, and coordinate project timelines.
• Maintain accurate logs including driver shunt records, inbound/outbound data, and repair tracking.
• Support operational tasks and assist with general office and service‑related duties as required.

2. Parts & Inventory Management

• Order, receive, inspect, and organize incoming parts and supplies.
• Monitor inventory levels and perform regular cycle counts to ensure availability of required parts.
• Prepare and issue purchase orders; review vendor invoices and resolve discrepancies promptly.
• Manage core returns and ensure parts are distributed to technicians, mobile units, and other departments.
• Maintain a clean and organized parts room and parts truck.
• Transfer inventory to appropriate locations and use min/max reports to guide reordering.

QUALIFICATIONS:

• Valid driver’s licence with a clean driving abstract
• Strong computer proficiency with Microsoft Excel, Word, Adobe, Microsoft 365, and Microsoft Teams
• Strong interpersonal skills and a proven track record in customer service is a must
• Excellent attention to detail and strong organizational skills
• Exceptional written and verbal communication abilities
• Ability to work well under pressure and meet tight deadlines while maintaining high service standards.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform basic mathematical calculations, including whole numbers, fractions, and decimals.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check if selected. Details will be provided through the recruitment process.

Trailcon is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

Job Types: Full-time, Permanent

Pay: $27.00 per hour

Work Location: In person