Operations Coordinator - Cleaning & Grounds

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Introduction:
About Us
The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

Description:
Mai-Wel is seeking an experienced Operations Coordinator – Cleaning & Grounds to lead the day‑to‑day operations of our growing social enterprise. This is a unique and rewarding opportunity to combine strong operational leadership with meaningful social impact by supporting people with disability in transitional employment pathways.

About the Role

At Mai-Wel, we believe everyone is Full of Possible – and this role plays a vital part in turning potential into opportunity.

As the Operations Coordinator – Cleaning and Grounds, you will oversee all aspects of the cleaning and grounds maintenance enterprise, ensuring high‑quality service delivery, safe operations, and positive customer experiences. You will lead and mentor staff, manage resources and budgets, and work closely with internal teams to support employment pathways and skill development for Mai‑Wel participants.

This role is based in Maitland, with travel to multiple sites as required, and plays a key role in shaping, delivering, and expanding Mai‑Wel’s cleaning and grounds maintenance services.

Key Responsibilities

Manage daily operations including rostering, job scheduling, reporting, and contract delivery
Lead, train, and support staff, including participants engaged through NDIS Employment Pathways
Ensure compliance with WHS, regulatory requirements, and standard operating procedures
Oversee equipment, assets, and supplier relationships
Monitor budgets, costs, and financial performance
Deliver consistent, high‑quality customer service and respond to feedback
Collaborate with internal teams to support transitional employment outcomes
Build strong relationships with customers, suppliers, and community partners

Position Details

Employment Type: Permanent, Full Time
Hours: 38 hours per week
Location: Maitland (travel across sites required)
Salary: SCHADS Award Level 4

Why Join Mai‑Wel?

You’ll be part of a values‑driven organisation committed to Respect, Integrity, and Excellence. This role offers the opportunity to lead a purpose‑driven business, grow your career, and make a genuine difference in the lives of people in our community.

Mai‑Wel is committed to diversity, equity, and inclusion and encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ individuals, and people from culturally and linguistically diverse backgrounds.

How to Apply

Please submit your application including a resume and cover letter addressing the key requirements of the role.

Skills and Experiences:
About You

We’re looking for someone who brings both industry expertise and a people‑centred approach. The ideal candidate will have:

Experience managing cleaning, facilities, or grounds maintenance operations
Strong leadership, communication, and organisational skills
Ability to mentor and support a diverse workforce
Sound understanding of WHS and compliance requirements
A proactive, solutions‑focused mindset and commitment to inclusion