Operations Coordinator - Hospitality

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Introduction:
About Us
The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

Description:
About the Role

Bring your hospitality experience to our NEW Social Enterprise! Mai‑Wel is expanding our social enterprise into the world of hospitality in order to bring new learning opportunities to the people we support. We are seeking an experienced and motivated Operations Coordinator – Hospitality to support the ground‑up launch of this new endeavour. Put your skills to work to not just provide great hospitality but also build and create opportunities for people to live their Full of Possible!

As the Operations Coordinator – Hospitality, you will oversee all aspects of our new social enterprise. You will contribute to building this enterprise and, once operational, you will support staff development and maintain a positive, supportive environment aligned with Mai‑Wel’s values.

Key Responsibilities

• Lead the setup, establishment, and ongoing operations of the new hospitality enterprise
• Manage daily operations including rostering, stock control, ordering, and customer service
• Support and mentor staff, including individuals engaged through NDIS Employment Supports
• Maintain compliance with food safety, WHS, and organisational policies
• Drive a positive culture focused on quality, inclusion, and community engagement
• Collaborate with internal stakeholders to support the business operations

Position Details

• Employment Type: Permanent, Full Time
• Hours: 38 hours per week
• Salary: SCHADS Level 4

Why Join Mai‑Wel?

You’ll be part of a supportive organisation committed to empowering people and creating meaningful opportunities for people to live their Full of Possible. This role allows you to make a real impact while shaping a brand‑new community space.

Skills and Experiences:
About You

We’re looking for someone who brings both operational expertise and a passion for people. The ideal candidate will have:

• Experience in café or hospitality management
• Strong leadership and communication skills
• Ability to support and mentor a diverse team
• A passion for building skills in others
• Excellent organisational and problem‑solving abilities
• A positive, proactive approach to building a new service

How to Apply

Please submit your application including a resume and cover letter addressing the key requirements.