Operations Intern

Castlery is looking for an Operations Intern to join the eCommerce Team!

As an Operations Intern, you will play a crucial role in supporting Castlery's e-commerce growth efforts across the US. Working in a fast-paced environment, you'll collaborate closely with the team to ensure customer orders are fulfilled efficiently and that customers have an exceptional experience with us.

If you're keen on creating a space for people to thrive both personally and professionally and excel when working with high levels of autonomy and psychological safety, reach out!

What you'll be doing:

• Provide general administrative support to the operations team.
• Process and fulfill spare part requests by packaging and sending out parts to customers or team members promptly and accurately.
• Watch and review assembly instruction videos to ensure that all steps are aligned with the correct flow and identify areas for improvement or clarification.
• Maintain and update operational spreadsheets, including inventory tracking, shipment logs, and operational performance metrics. Ensure data accuracy and provide updates to senior team members when necessary.
• Assist with other administrative and operational tasks as needed to ensure the smooth running of the business.

What you'll need:

• Fluent English with excellent communication skills, both written and verbal
• Proficiency in Microsoft Office Suit (Excel, Word, PowerPoint)
• Strong analytical skills
• Ability to follow instructions accurately and work independently

Internship Details

• Starting date: January 2025

• Duration: Minimum 4–6 months
• Days per week: 4-5 days

If you're looking for a role that challenges you to grow both your analytical and creative skillsets as well as gain a holistic understanding of the digital ad ecosystem, Castlery is the place for you. In return, it is our promise to help you achieve your highest potential in a safe and respectful space.

What we promise

Our first promise - the ride of a lifetime

You'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth. You'll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level.

Our second promise – a place to thrive

We're building a company that has people as one of the company's core pillars for success. It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We're committed to our employees' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.