Operations Manager

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About Us

We are a high-volume Toronto restaurant group known for bold flavours, precise execution, and exceptional guest experiences. Our kitchen and front of house are built on teamwork, consistency, and passion.

OPERATIONS MANAGER

Responsibilities

Operations and Systems

• Upkeep and establish systems to ensure daily service runs smoothly
• Take ownership of operational challenges, resolving them quickly and proactively.
• Oversee inventory levels and coordinate ordering with BOH and suppliers
• Monitor daily sales, labour costs, and other key performance indicators
• Support budgeting, forecasting, and cost-control initiatives

Team Leadership

• Lead, schedule, and support FOH staff
• Hire, train, and run pre-shift meetings
• Conduct performance reviews and support staff development
• Address team conflicts and support a healthy workplace culture
• Uphold service standards and company policies

Guest Experience & Events

• Deliver top-tier service and handle guest concerns
• Manage large party, private event, and catering inquiries
• Create event sheets, floor plans, and coordinate execution
• Collaborate with ownership on marketing, promotions, and menu updates

Cash & Compliance

• Oversee cash-outs and refunds
• Ensure health, safety, and alcohol service standards
• Complete shift reports and handovers

Communication

• Keep clear, timely communication with ownership and team
• Ensure accurate and consistent menu/system info
• Maintain cleanliness, equipment, and organization
• Manage and update Toast, 7shifts, and Deliverect (POS, scheduling, and delivery platforms)

Qualifications

• Proven experience in a supervisory role within the hospitality or food industry, preferably in restaurant management or hotel settings.
• Positive attitude and strong customer service skills with a focus on creating memorable guest experiences.
• Ability to lead, motivate, and manage a diverse team effectively.
• Knowledge of food handling procedures and safety regulations.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a proactive approach to addressing challenges.
• Flexibility to work various shifts, including evenings and weekends as needed.

We’re looking for someone who loves hospitality and thrives in a fast-paced, team-focused environment. If that sounds like you, we’d love to hear from you.

Job Type: Full-time

Pay: From $65,000.00 per year

Work Location: In person