Operations Manager

The Plaza Hotel

Join our fabulous team at The Plaza Hotel as Operations Manager!

You will oversee operations and lead all our teams across this fabulous hotel, located in South County Dublin.

About The Plaza Hotel

Welcome to The Plaza Hotel Dublin with 122 well-appointed ensuite bedrooms, state of the art conference facilities & excellent cuisine.

Over the last 2 years, the entire interior of the 4-star hotel has been extensively refurbished, now comprising of exciting new eateries. The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites. Two large and naturally lit event spaces, together with 4 meeting suites allow for conferences and events of all sizes, ranging from 5-200 people.

Responsibilities:

Position Overview:
The Hotel Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth functioning, optimal guest satisfaction, and profitability. They coordinate and manage various departments, ensure compliance with standards and regulations, and implement strategies to improve performance and efficiency.

Key Responsibilities:

Operational Management:

• Supervise daily operations across all departments, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Monitor staffing levels and ensure adequate coverage in all areas.
• Oversee inventory management, procurement, and supplies to ensure seamless operations.
• Implement and maintain standard operating procedures (SOPs) to uphold service quality and consistency.

Guest Experience:

• Ensure an exceptional guest experience by addressing complaints, resolving issues, and exceeding expectations.
• Monitor guest feedback (online and offline) and implement corrective measures for continuous improvement.
• Collaborate with the front desk and concierge teams to provide personalized services.

Staff Leadership:

• Recruit, train, and develop department heads and team members to maintain high levels of performance and engagement.
• Conduct regular staff meetings to align goals, share updates, and address concerns.
• Evaluate employee performance and provide constructive feedback to foster professional growth.

Financial Management:

• Assist in budget preparation, cost control, and financial forecasting.
• Analyze revenue and expense reports to identify areas for improvement.
• Work closely with sales and marketing teams to maximize occupancy and revenue.

Compliance and Safety:

• Ensure the property complies with health, safety, and hygiene standards.
• Conduct routine inspections to identify and rectify potential issues.
• Oversee security measures to ensure the safety of guests, staff, and assets.

Required Skills and Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in hotel operations or management roles.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Financial acumen and proficiency in relevant software systems (e.g., PMS, POS).

About The Role

Perks and Benefits of working at The Plaza Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Plaza is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join Us Today as Operations Manager!

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed