Operations Manager

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Overview

We are seeking a dynamic and results-driven Operations Manager to lead and optimize daily business activities across our locations. This pivotal role involves overseeing store operations, managing teams, and ensuring exceptional customer service while driving sales growth. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for creating an engaging shopping environment. As an Operations Manager, you will play a critical role in maintaining operational excellence, implementing strategic initiatives, and fostering a positive team culture that aligns with our company values.

Responsibilities

• Lead and supervise store staff, including hiring, training, coaching, and evaluating performance to ensure high levels of team engagement and productivity
• Oversee daily store operations such as merchandising, inventory management, purchasing, and cash handling to ensure smooth functioning
• Develop and implement sales strategies to meet or exceed sales targets while enhancing customer satisfaction through excellent service
• Manage payroll, budgeting, and financial recordkeeping with accuracy and attention to detail
• Coordinate marketing efforts and promotional activities to attract new customers and retain existing ones
• Ensure compliance with company policies, health and safety regulations, and legal requirements across all store functions
• Conduct regular team meetings to communicate goals, provide feedback, and foster a collaborative work environment

Requirements

• Proven experience in retail management or store supervision with strong leadership capabilities
• Excellent communication skills in both bilingual (multilingual) contexts; proficiency in additional languages is a plus
• Demonstrated expertise in sales management, merchandising, pricing strategies, and customer service excellence
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment
• Experience with POS systems, cashiering procedures, bookkeeping, and administrative tasks
• Knowledge of recruiting, interviewing, training & development processes to build high-performing teams
• Skilled in negotiation, purchasing decisions, budgeting, and financial analysis (math skills essential)
• Exceptional time management abilities coupled with phone etiquette and professional interpersonal skills
• Supervising experience in retail sales environments with a focus on leadership development and team management

Join us as an Operations Manager to lead impactful initiatives that elevate our retail experience! Bring your energy, expertise, and enthusiasm to help shape the future of our stores while enjoying the opportunity to grow professionally within a vibrant team.

Pay: $51,918.96-$105,632.96 per year

Work Location: In person