Operations Manager

We’re looking for a results-driven Operations Manager to lead our field teams in a fast-paced, high-output environment. This is a dynamic, year-round role ideal for a strong leader with proven snow and ice management experience who thrives on real-time execution and high standards.

In the winter, you'll take charge of snow operations, overseeing crews, equipment, and event performance. In the summer, you'll help scale our growing logistics and sweeper division, supporting system development and operational growth.

If you have 5+ years of leadership experience in operations and the snow services industry—and you're ready to step into a role where your impact is immediate and measurable—we’d love to connect and share more about our team and competitive compensation package.

Operations Manager

The Operations Manager oversees daily operations, supports leadership, ensures service delivery, and manages quality, safety, and efficiency across multiple divisions. This role spans year-round responsibilities, with a strong emphasis on winter operations (snow and ice control), logistical coordination, and workforce supervision.

What we are looking for

• 5+ years experience in Snow + Ice Operations, fleet coordination, or heavy equipment logistics.
• Strong knowledge of Ontario transportation regulations, CVOR requirements, and safety standards.
• Excellent communication – verbal, written, text/messaging
• Tech-savvy – ability to utilize technology, strong understanding of app usage, Microsoft 365
• Experienced in using fleet tracking apps, and spreadsheets.
• Skilled in time-sensitive decision making and effective communication under pressure.
• Knowledge of winter operations or snow removal logistics is an asset.
• Valid A Class License
• Demonstrated ability to lead and build a team over time.
• Organized, detail-oriented, and passionate about creating systems that scale.

Core Roles + Responsibilities

• Lead day-to-day operations across service divisions (grounds maintenance, enhancements, logistics, and snow).
• Supervise crew leaders and field staff, ensuring schedules, routing, and quality standards are met.
• Support seasonal hiring, onboarding, and training of field staff.
• Monitor and maintain equipment and asset readiness; liaise with the fleet manager for servicing needs.
• Uphold and enforce health & safety protocols across job sites and yards.
• Track and manage KPIs such as job completion rates, quality scores, crew efficiency, and attendance.
• Utilize company software and apps to track labor, job progress, and asset movement.

Snow & Ice Management (Winter Operations)

• Lead all snow operations, including event readiness, team dispatching, and in-event supervision.
• Manage operator rosters, shift scheduling, and attendance tracking per event.
• Conduct pre-event briefings and post-event debriefings with crews.
• Ensure all snow equipment is prepped, fueled, and safely staged before each event.
• Monitor weather forecasts and coordinate operational response (salting, plowing, shoveling).
• Oversee vendor and subcontractor performance during winter events.
• Report incidents, safety concerns, and property damage immediately.
• Ensure real-time communication with crews, clients, and leadership during storm events.
• Maintain accurate records of service delivery for billing, insurance, and compliance.

Team & Leadership

• Support team growth through coaching, mentorship, and corrective action when needed.
• Assist with staff evaluations and contribute to performance improvement plans.
• Foster a culture of accountability, efficiency, and teamwork.

Client & Quality Control

• Conduct quality audits on-site to ensure services meet contractual obligations.
• Respond to service issues and resolve client concerns quickly and professionally.
• Support client walkthroughs, inspections, and seasonal planning.

What We Offer

• Opportunity to build and lead a division within a growing and respected company.
• Competitive salary with vacation entitlement.
• Comprehensive benefits package, including a Health Spending Account (HSA).
• Deferred Profit-Sharing Program (DPSP) – invest in your future while you grow with us.
• Enrichments, uniform + boot allowances to support your role and responsibilities.
• A supportive leadership team, mentorship, and access to modern systems and technology.
• Real opportunities for career advancement as we continue to expand.