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Operations Manager
Posted on July 19, 2025
- Togher, Ireland
- 0 - 0 USD (yearly)
- Full Time

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1 / 2Operations Manager Role:
Caseys Furniture Head Office:
Caseys Furniture have been retailing in Ireland since 1921. Today it is recognised as the furniture retailer of choice by providing superior service and a comfortable living experience to all its customers. We enjoy a highly esteemed reputation for superb quality furniture at excellent value, together with the promise of a leading retail experience and unparalleled service to our loyal customers.
We are now looking for an Operations Manager to join our team. This is a full-time position based at our head office and distribution centre located in Pouladuff. The person should have an in-depth experience and knowledge of operations to a supervisory level.
Key Responsibilities:
- · Operate as the link between the retail branches and the support functions of the business for all issue and improvement initiatives
- · Develop and implement operational policies and procedures.
- · Monitor performance metrics and analyse data to improve efficiency
- · Lead and mentor Customer Care department.
- · Manage all escalated customer care issues to satisfactory completion.
- · Identify opportunities for process improvement and cost reduction.
- · Implement SLA with Vendors and ensure all vendor credit claims are maximised to reduce costs.
- · Respond to any Customer Service Trust Pilot reviews.
- · Provide HR support to the central functions.
- · Prepare and present reports to senior management.
Required Skills:
- · Strong leadership and team management abilities.
- · Excellent organizational and multitasking skills.
- · Analytical thinking and problem-solving capabilities.
- · Effective communication and interpersonal skills.
- · Financial acumen and budget management experience.
- · Ability to work under pressure and meet deadlines.
- · Knowledge of operational best practices and industry standards.
2 / 2Qualifications:
- · Bachelor’s degree in Business Administration, Operations Management, or related field an advantage.
- · 5+ years of experience in operations or a similar managerial role
- · Proven track record of improving operational efficiency
- · Familiarity with ERP systems
- · Fully fluent in English
Work Remotely: No
Job Type: Full-time Permanent
Pay: €50,000.00 per year
Expected hours: 45 per week – 5 over 6 days
Additional pay and benefits:
- · On-site parking.
- · 22 + days annual leave.
- · Employee Assistance Program.
- · Pension.
- · PHI/DIS
- · Staff discount.
License/Certification:
- · B (car) license required.
Job Type: Full-time
Pay: €45,000.00-€50,000.00 per year
Work Location: In person
Expected start date: 04/08/2025
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