Operations Manager

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1 / 2Operations Manager Role:
Caseys Furniture Head Office:
Caseys Furniture have been retailing in Ireland since 1921. Today it is recognised as the furniture retailer of choice by providing superior service and a comfortable living experience to all its customers. We enjoy a highly esteemed reputation for superb quality furniture at excellent value, together with the promise of a leading retail experience and unparalleled service to our loyal customers.
We are now looking for an Operations Manager to join our team. This is a full-time position based at our head office and distribution centre located in Pouladuff. The person should have an in-depth experience and knowledge of operations to a supervisory level.
Key Responsibilities:

• · Operate as the link between the retail branches and the support functions of the business for all issue and improvement initiatives
• · Develop and implement operational policies and procedures.
• · Monitor performance metrics and analyse data to improve efficiency
• · Lead and mentor Customer Care department.
• · Manage all escalated customer care issues to satisfactory completion.
• · Identify opportunities for process improvement and cost reduction.
• · Implement SLA with Vendors and ensure all vendor credit claims are maximised to reduce costs.
• · Respond to any Customer Service Trust Pilot reviews.
• · Provide HR support to the central functions.
• · Prepare and present reports to senior management.

Required Skills:

• · Strong leadership and team management abilities.
• · Excellent organizational and multitasking skills.
• · Analytical thinking and problem-solving capabilities.
• · Effective communication and interpersonal skills.
• · Financial acumen and budget management experience.
• · Ability to work under pressure and meet deadlines.
• · Knowledge of operational best practices and industry standards.

2 / 2Qualifications:

• · Bachelor’s degree in Business Administration, Operations Management, or related field an advantage.
• · 5+ years of experience in operations or a similar managerial role
• · Proven track record of improving operational efficiency
• · Familiarity with ERP systems
• · Fully fluent in English

Work Remotely: No
Job Type: Full-time Permanent
Pay: €50,000.00 per year
Expected hours: 45 per week – 5 over 6 days
Additional pay and benefits:

• · On-site parking.
• · 22 + days annual leave.
• · Employee Assistance Program.
• · Pension.
• · PHI/DIS
• · Staff discount.

License/Certification:

• · B (car) license required.

Job Type: Full-time

Pay: €45,000.00-€50,000.00 per year

Work Location: In person

Expected start date: 04/08/2025