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Operations Manager

Posted on July 19, 2025

  • Togher, Ireland
  • 0 - 0 USD (yearly)
  • Full Time

Operations Manager

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1 / 2Operations Manager Role:
Caseys Furniture Head Office:
Caseys Furniture have been retailing in Ireland since 1921. Today it is recognised as the furniture retailer of choice by providing superior service and a comfortable living experience to all its customers. We enjoy a highly esteemed reputation for superb quality furniture at excellent value, together with the promise of a leading retail experience and unparalleled service to our loyal customers.
We are now looking for an Operations Manager to join our team. This is a full-time position based at our head office and distribution centre located in Pouladuff. The person should have an in-depth experience and knowledge of operations to a supervisory level.
Key Responsibilities:

  • · Operate as the link between the retail branches and the support functions of the business for all issue and improvement initiatives
  • · Develop and implement operational policies and procedures.
  • · Monitor performance metrics and analyse data to improve efficiency
  • · Lead and mentor Customer Care department.
  • · Manage all escalated customer care issues to satisfactory completion.
  • · Identify opportunities for process improvement and cost reduction.
  • · Implement SLA with Vendors and ensure all vendor credit claims are maximised to reduce costs.
  • · Respond to any Customer Service Trust Pilot reviews.
  • · Provide HR support to the central functions.
  • · Prepare and present reports to senior management.

Required Skills:

  • · Strong leadership and team management abilities.
  • · Excellent organizational and multitasking skills.
  • · Analytical thinking and problem-solving capabilities.
  • · Effective communication and interpersonal skills.
  • · Financial acumen and budget management experience.
  • · Ability to work under pressure and meet deadlines.
  • · Knowledge of operational best practices and industry standards.

2 / 2Qualifications:

  • · Bachelor’s degree in Business Administration, Operations Management, or related field an advantage.
  • · 5+ years of experience in operations or a similar managerial role
  • · Proven track record of improving operational efficiency
  • · Familiarity with ERP systems
  • · Fully fluent in English

Work Remotely: No
Job Type: Full-time Permanent
Pay: €50,000.00 per year
Expected hours: 45 per week – 5 over 6 days
Additional pay and benefits:

  • · On-site parking.
  • · 22 + days annual leave.
  • · Employee Assistance Program.
  • · Pension.
  • · PHI/DIS
  • · Staff discount.

License/Certification:

  • · B (car) license required.

Job Type: Full-time

Pay: €45,000.00-€50,000.00 per year

Work Location: In person

Expected start date: 04/08/2025


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