Operations Manager

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Introduction:
At Fairview, we are passionate about the culture we’ve built and believe that while skills can be learned, finding the right people is critical to our continued growth. Our team thrives on collaboration, solution-focused thinking, and lifting each other up. We’re committed to staff development, creating pathways for progression, and empowering our people with autonomy.

If you have the drive to innovate, value working with others, and keep customer satisfaction at the heart of what you do, Fairview can take you places.

Description:
We’re currently seeking an Office Manager – and are open to either a full-time or part-time arrangement for the right candidate.

About the Role

The Office Manager is responsible for the smooth daily operation of the office and reception while providing hands-on administrative support to executives and staff. Reporting to the COO, this role spans facilities management, travel coordination, HR and wellness support, WHS assistance, and cross-functional team support (both locally and remotely). The ideal candidate is highly organised, adaptable, and able to work independently.

KEY RESPONSIBILITIES

Serve as the first point of contact by answering and directing incoming calls, welcoming visitors at reception, and delivering consistently high levels of customer service
Ensure the smooth day-to-day operations of the office, including ordering supplies, coordinating facilities maintenance, and overseeing cleaning services
Provide comprehensive administrative and ad hoc support to executives and staff, including document preparation, filing, mail distribution, purchasing, and running errands as needed
Organise and manage domestic and international travel arrangements, including flights, accommodation, and ground transportation
Collaborate with HR and management to support staff wellbeing programs, coordinate internal events, and contribute to engagement and cultural initiatives
Offer assistance to staff in remote office locations, helping to facilitate seamless support and communication

Ensure WHS-related responsibilities are fulfilled, including:
Coordinating and completing semi-annual WHS audits
Updating WHS-related policies and documentation
Logging and actioning incident reports
Maintaining the incident/injury log sheet/record

Perform other duties as required to support the broader needs of the business

DESIRED SKILLS AND EXPERIENCE

ESSENTIAL

Strong leadership skills that develop and promote a positive and proficient team culture
Ability to work in busy work environment whilst safely managing priorities to meet deadlines.
Ability to implement safe work policies and procedures.
Strong problem solving and decision making
Valid Driver’s license and forklift ticket

DESIRABLE

Experience using business software such as NetSuite, Smartsheet, and Microsoft Office Suite
Prior experience in cost control or budget tracking
Understanding of general office procedures and protocols
Familiarity with coordinating travel and managing office logistics
Understanding of WHS compliance, audits, and reporting requirements

Skills and Experiences:
ESSENTIAL

Strong leadership skills that develop and promote a positive and proficient team culture
Ability to work in busy work environment whilst safely managing priorities to meet deadlines.
Ability to implement safe work policies and procedures.
Strong problem solving and decision making
Valid Driver’s license and forklift ticket

DESIRABLE

Experience using business software such as NetSuite, Smartsheet, and Microsoft Office Suite
Prior experience in cost control or budget tracking
Understanding of general office procedures and protocols
Familiarity with coordinating travel and managing office logistics
Understanding of WHS compliance, audits, and reporting requirements