Operations Manager, Roll Off

Shift start time 5:15am or 8am

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

If this sounds like the opportunity that you have been looking for, please click Apply.