Operations Manager - Smart City

JOB DESCRIPTION

As a Technical Operations Manager for the Platform, you will play a pivotal role in ensuring the reliability, scalability, and performance of the platform. You will lead a team of technical experts and collaborate with various stakeholders to guarantee seamless operations, system availability, and continuous improvement. This position offers a unique opportunity to contribute to the advancement of Qatar nation's urban infrastructure and services.

DUTIES & RESPONSIBILITIES

o Platform Operations: Oversee the day-to-day operation and maintenance of the Platform, ensuring high availability and reliability.

o Team Leadership: Manage a team of operations and support staff, providing guidance, mentoring, and fostering a culture of collaboration and excellence.

o Azure/Google Cloud Management: Monitor and optimize the platform's performance on Azure/Google Cloud, including cost management and resource allocation.

o Incident Management: Develop and implement incident response procedures, leading the team in resolving critical issues promptly and effectively.

o Security and Compliance: Collaborate with the security and compliance team to enforce best practices and compliance standards, ensuring the platform's integrity and data security.

o Capacity Planning: Evaluate system performance and resource utilization to plan for future scalability and growth.

o Vendor and Partner Management: Liaise with third-party vendors and technology partners to ensure the seamless integration and functionality of the platform.

o Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

o Continuous Improvement: Identify opportunities for process optimization and automation to enhance operational efficiency.

o Emergency Preparedness: Develop and maintain disaster recovery and business continuity plans.

o Standards: Support adoption of ITIL and service management best practices

o Budget Management: Manage the operations budget, including forecasting and expenditure tracking.

o Reporting: Prepare and present regular reports to senior management on platform performance and operational metrics.

SKILLS & ABILITIES

o Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.

o Proven experience (5+ years) in technical operations management, preferably in cloud-based environments, with a strong background in Azure/Google Cloud services.

o Exceptional leadership and team management skills.

o Deep understanding of cloud computing, infrastructure as code (IaC), and DevOps principles.

o Strong knowledge of security best practices, compliance, and risk management.

o Proficiency in incident response, problem resolution, and performance optimization.

o Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.

Duration of the contract is 1 year.

Sector - Telecommunication

Job Type: Full-time

Application Question(s):

• Nationality and current location?
• Notice period?
• willing to move to *Qatar?
• Expected salary in QAR/month?

Reference ID: Technical Operations Manager