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Operations Officer
Posted on Jan. 12, 2026
- Ts, India
- 0 - 0 USD (yearly)
- Full Time
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Job Responsibilities and Accountabilities
Area of Responsibility
% time
spent
Performance
Metrics
- Submission of monthly Invoice
- Movement of advance posting sheet / rota
- Collection of invoice payments
- Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce
- Ensuring there are no shortfalls in the deployment of direct work force in the given assignments
- Control attrition of direct work force
- Plan new deployments against new sales
- Rotation of direct work force within the assignment / outside the assignment
- Providing required direct force for conduct of events / short duties
- Managing leaves of the direct staff
- Ensuring scheduler is provided with required inputs for scheduling
- Optimize the resources with equal deployment opportunity to all
- Incident management / reporting
- Onsite training to direct staff
- Writing of assignment instructions / post instructions
100%
- Number of client meetings
- Net Shortages as per Saturn
- Duty hours of direct staff
- Client satisfaction
- Night checks and surprise checks
- Responsible for discipline of the direct work force when on duty
Code of Conduct:
operations officer is not expected to be a part of any Union. In case the candidate is currently a member of any Union he/she will have to resign from the Union before accepting the offer
Key Relationships
Internal
External
- Frontline staff
- Clients
- CoC Head / Cluster Head
- Operations Manager
- Scheduling and Rostering Team
- HR Team
Key Competencies Required
Core Competencies
- Manpower management
- Situation (crisis) handling
- Communication skills
- Customer focus
- Basic language ability in English
Functional Competencies
- Guarding operations
- Risk assessment
Qualification and Experience Required
Qualification
Minimum: Graduate
Relevant Experience
- 5 - 10 years of experience in field operations
- Knowledge of security risks and assessment techniques
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