Operations Performance Analyst

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Introduction:
ABOUT US

At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market some of our well-known and trusted brands. These brands include Nature’s Way, Kids Smart, Bioglan, Sambucol, Redwin, Rosken, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Promensil, BioMedica, Medlab and many more.

PharmaCare has tripled its work force and production output over the last 3 years. Our rapid growth has seen massive investment committed to our operation with $20M planned over the next 24 months. Recent developments have seen the operation double its footprint with further expansion on the horizon.

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based in Prestons, we live the life we promote.

We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.

Extras we know you’ll love

• Generous monthly product allowance to support your health and wellbeing
• Secure onsite parking
• Paid parental leave, subsidised health and salary continuance insurance
• Employee assistance/wellbeing initiatives
• Ongoing training and development programs
• Leave loading
• A supportive, fun and collaborative working environment

Description:
Pharmacare Operations is seeking a motivated Operations Performance Analyst to join our dynamic manufacturing team in Prestons full-time, Monday-to-Friday.

As an Operations Performance Analyst, you will play a key role in driving the future success of the business by delivering data-driven insights that support strategic decision-making and continuous improvement. You’ll focus on analysing operational performance, identifying inefficiencies, and recommending solutions that enhance productivity, quality, and cost-effectiveness across the plant.

Reporting to the Site General Manager, your key areas of accountability include, but are not limited to:

Operational Analysis & Continuous Improvement

Work with the production, engineering and warehouse teams to understand schedule and volumes, model scenarios, quantify benefits for proposed changes
Support lean / CI projects; track implementation of improvements
Manage the VIP (Value Improvement Project) program i.e. ensure all improvement projects are tracked and results recorded monthly
Work with team to identify financial opportunities across the operation and align with VIP Program

Financial Forecasting & Reporting

Work closely with Financial Accountants to develop tools for financial forecasting and reporting.
Work closely with the Financial Accountants to understand current results; build forward looking financial models to predict future performance, risks and opportunities
Monitor & analyse Procurement cost variances, PPV (Purchase Price Variance), and work with procurement on cost saving opportunities
Assist with budget preparation - not just input but helping shape the numbers via analysis: cost drivers, variable vs fixed, scenario planning

KPI / Metrics Management & Reporting

Define, track, report on key performance indicators across operations, quality, engineering, procurement, etc
Develop dashboards, reporting systems, regular reporting pack(s) to GM / Ops / Eng managers

Cross-Functional Support

Support Team with presentations / proposals to Senior Management
Working with Quality Manager to identify cost / process improvement in raw material / finished product testing
Working with Finance, help with forecasting leave liability, long service leave, annual leave balances, both current and future impact
Help Engineering Manager & Operations Manager in data analysis / modelling financial scenarios.
Work with R&D and wider team on COGS opportunities

Behavioural & Leadership Attributes

Strong business acumen; ability to understand operations, engineering, quality, procurement
Financial literacy: able to read financial statements, understand P&L, cost drivers
Excellent analytical, problem solving & communication skills: able to present complex ideas simply, get buy-in
Disciplined, proactive, can-do attitude; works with urgency, follow‐through, attention to detail

Any additional project work or reasonable tasks as directed by management.

Skills and Experiences:
QUALIFICATIONS

Degree in Business, Finance, Engineering, or related field

EXPERIENCE

5+ years (or more) experience in operations / process improvement / operational analysis / financial forecasting
Experience in developing financial models, forecasting, scenario planning
Solid Excel skills; experience with dashboards / reporting tools (Power BI, Tableau, etc.) is a plus
Lean / Continuous Improvement training / experience is strongly preferred
Experience working cross functionally (operations, procurement, quality, engineering)
Excellent communication skills, ability to influence & collaborate
High emotional intelligence to aid in relationship building across organisation
Strong organisation & prioritisation skills; self-starter
Experience in manufacturing (or whatever your industry is)
Exposure to ERP / production scheduling / operations planning tools
Experience in forecasting labour / capacity / leave liabilities
Familiarity with cost accounting / variance analysis