Operations Program Manager, Apj, Strategy & Operations, T&C, Apj Strategy & Operations, T&C

• 4+ years of program or project management experience. Hands on experience rolling out strategic initiatives, process improvement and/or new products
• Bachelor's degree or equivalent experience
• Excellent business writing and communications skills
• Strong accountability and problem solving capability
• Ability to work in a highly ambiguous environment

AWS empowers customers of all sizes to run their applications on the industry-leading Amazon cloud computing infrastructure. As cloud technologies continue transforming businesses, skilled professionals are in high demand. The AWS Training and Certification (T&C) team is passionate about revolutionizing how people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge to leverage the power of the AWS Cloud.

This role is in the APJ Strategy and Operations (S&O) team. We are seeking a talented and experienced Program Manager to implement and drive programs and strategic initiatives across our business, working cross-functionally with our tax, legal, systems, product management, finance, go-to-market, operations and leadership teams across Asia-Pacific and Japan (APJ).

This is the right role for someone with the drive to take ownership of complex tasks and projects, react effectively to dynamic challenges in a fast-paced, high intensity environment, and independently prioritize their activity to deliver the results that our globally expanding business needs. The right candidate will ideally also have an interest in Sales Operations, and willingness to learn Sales Operations and help manage Sales Ops initiative rollout.

You should be detail-oriented, analytical, and skilled at determining the right path forward where there is ambiguity and frequent change. Strong project management skills and the ability to communicate clearly, both written and verbally are essential.

Key job responsibilities
Perform business analysis on training initiatives (products/services, processes, systems and new regions) and manage roll outs of the initiatives in region to increase our capabilities of better serving customers
Drive and manage rollout and changes to programs, including requirements gathering, testing, launch communications planning. Act as lead while partnering with stakeholders and systems teams to execute
Act as region single point of contact to manage the rollout of global initiatives and adjust to local needs, with clear guidance to the field
Work closely with Accounting, Finance, Infrastructure, Tax, Legal, Operations and Management teams to deliver initiatives/projects for the APJ T&C business
Develop and communicate standard operating procedures, and monitor and enforce adherence to these across APJ
Represent the needs of the APJ region to ensure implementation of global programs, systems, tools and mechanisms meet the needs of the region
Identify areas of risk to the project scope or timeline, and escalate to program leadership in a timely manner
Continuously look for opportunities to streamline, automate and improve the current programs and processes
Suggest initiatives to support rapid business growth

About the team
The Training & Certification S&O team is a strategic business enabling function, to optimize sales, operations, and partner programs across the APJ T&C business, to drive business growth and success. The team is responsible for the overall business strategy and sales operations, handling a wide range of operations tasks, such as sales performance insights, sales operations management, business reviews, operational planning, and specialized program and project management for large-scale initiatives aligned to business growth strategy, scale and field alignment.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• Experience working within a high-growth, technology company
• A proven track record of managing multi-faceted projects with the ability to deliver successfully to completion.
• International experience and/or experience working on cross-functional teams.
• Demonstrated success in a similar project management role
• Ability to work in a highly ambiguous environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.