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Everli

Operations Specialist

Posted on Nov. 22, 2024

Milano, Italy
No Salary information.

Full Time

Operations Specialist
For our headquarter in Milan, we are looking for an empathic, accurate and quality-oriented Operations Specialist to join our Local Operations Team.
In this role, you will have full ownership of the back-office tasks related to Shoppers’ activation, executing a rich set of tasks with great accuracy (for instance, paperwork collection, contracts preparation and signing, profile setup etc). You will also support the retraining activities to improve our Shoppers' performance.

What you will do
At Everli, the Shoppers are entitled to pick up the products requested by our customers in their favourite stores and then deliver the groceries straight to their home.
The Local Operations team is responsible for the recruiting, onboarding, support and training activities for our Shoppers. As Operations Specialist, you will focus on a specific selection of Italian cities, managed by the related Squad, and support all the necessary processes to grant a high quality level for our service.

Shoppers Onboarding and Monitoring activities

Calls to wannabe Shopper to understand if their are eligible to cooperate with us
Paperwork and document checks to formalize the cooperation
Management of Shoppers contracts
Management of Shoppers Kit
Shoppers profiles setup
Daily point of contact for Shoppers giving them support and listening to their needs
Support and information sharing to Shoppers who want to register a VAT
Churned shopper weekly touch point for debt collection and understand reasons
Daily monitoring and management of inbound mail from Shoppers

Shoppers Retraining and Quality

Retraining management for Shoppers who should improve their performance
Live daily webinars for newbies Shoppers
Constant confrontation with the Area Manager to improve Shoppers quality and find solutions to local problems

Requirements
Work Experience

Previous experience in customer/quality oriented roles is required.

Hard skills

You have a good proficiency with Office (especially with Excel);
Your English knowledge is upper intermediate (B2).

Soft skills

You have good communication skills;
You are quality-oriented and work with great accuracy and attentions to details;
You can be multitasking;
You are a team player.

Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness!

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