Operations Supervisor, Commodities & Coin

The Brink's Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewellers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce, and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

We are seeking an accomplished and dynamic Operations Supervisor, Commodities & Coin, to join our Inside Operations Team. They will play a critical part in leading the day-to-day silver transactions for the Toronto Branch. Reporting to the Senior Manager of Inside Operations, this individual will oversee physical and non-physical movements, routine reporting and analysis, and supervise team members within the assigned Division and unionized environment. The posting is for an existing vacancy. Salary range: $66,500 - $75,000 per annum.

Key Responsibilities:

Operational Management

• Coordinate-to-end logistical flow, ensuring efficient staging and movement of all inbound and outbound inventory.
• Managing the inventory reconciliation workflow, including executing comprehensive counts, performing deep-dive analysis of variances, and implementing corrective actions to maintain audit-ready data integrity.
• Work closely with internal teams to evolve the processes and protocols for precious metals and streamline operational workflows that support organizational goals.
• Overseeing the daily and monthly reconciliation of market values to ensure data integrity and operational accuracy.

Administration

• Creating and maintaining weekly work schedules to align labour hours with operational forecasts and volume.
• Administration of petty cash reimbursements and reconciliation.
• Basic payroll functions such as reviewing and approving timecards.
• Recordkeeping and employee data maintenance.

Employee & Labour Relations

• Ensure demonstration and promotion of company policies, operational processes/procedures, and Company Values.
• Fostering a collaborative environment with Unifor Local 112 by maintaining transparent dialogue with Union Leadership and leveraging strong CBA knowledge to ensure a consistent and compliant approach to leading unionized teams.
• Administering Step 1 of the grievance process by conducting thorough fact-finding and providing data-driven responses to resolve labour disputes at the branch level.
• Collaborate with senior management and internal teams on workforce planning and talent development.
• Overseeing seamless onboarding and training to ensure operational readiness for all new hires.
• Support employees by promoting a culture of well-being and positive engagement by actively championing benefits and resources managed by Total Rewards.

Health & Safety

• Promote and support a physically and mentally safe working environment through the enforcement of all Health and Safety policies.
• Report and investigate any workplace vehicle accidents or personal injuries and ensure communication and collaboration with appropriate personnel and/or team(s) (Security & Risk Management, Absence Canada, Operational Training, your local Branch Leadership, Union, HR Business Partner, and/or JHSC).
• If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections.

Preferred Qualifications:

• Education, Training and/or Experience: At least five (5) years of progressive experience in Cash-in-Transit (CIT), ATM servicing, 3PL logistics, or comparable industry. Leading or supervising teams within a unionized environment is considered an asset.
• Multitasking & Compliance: Proven ability to manage high-volume, competing priorities in a fast-paced environment while ensuring total adherence to regulatory compliance, internal audit standards, and security protocols.
• Adaptability: Must be flexible to work a variable schedule, including days, evenings, and weekends, to support a 24/7 logistical environment.
• Technical Proficiency: Workday and Kronos (Workforce Management), SMART (Inventory/Process), and Microsoft Office.