Operations Support Specialist

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Operations Support Specialist – Web & Hosting

Location: 3D Main Street, Ongar Village, Dublin 15, D15 TW35, Ireland (On-site)

Company: Lambourn Digital

Contact: hi@lambourndigital.com

About Lambourn Digital:

Lambourn Digital is a leading digital marketing and web development agency based in Dublin 15. Since 2018, we’ve helped over 100 active clients each month across Ireland grow their businesses online. We offer a comprehensive range of services including SEO, Google Ads, Social Media Advertising, LinkedIn Outreach, Graphic Design, Website Development, Content Writing, and Hosting & Website Security. Our team prides itself on a sales-focused, analytical approach and a commitment to delivering measurable results.

Role Overview:

We are seeking a reliable, technically skilled Operations Support Specialist to join our growing team in Dublin. This hands-on role is ideal for someone who enjoys variety, problem-solving, and working collaboratively with both technical and non-technical colleagues. You’ll be responsible for supporting the Head of Operations in ensuring the smooth running, security, and ongoing improvement of our clients’ websites and digital assets.

Must-have qualifications

• You must have at least 3 years experience in Web Design.
• You must have a high proficiency in English.
• You must be legally authorized to work in Ireland.
• You must not require a sponsorship for employment in Ireland.
• You must be able to commute to office in Dublin 15.
• You must understand that this is more a Technical and IT role than Digital Marketing / Sales.

Key Responsibilities:

• Perform regular website updates, maintenance, and content changes across client sites (primarily WordPress, but may include other CMS platforms)
• Troubleshoot and resolve backend technical issues, escalating complex problems as needed
• Monitor, assess, and implement website security measures to protect client sites from threats
• Manage domain registrations, renewals, and DNS settings
• Oversee website hosting environments, ensuring uptime, performance, and quick resolution of hosting-related issues
• Provide first-line support for website and hosting queries from clients and internal teams
• Document processes, maintain accurate records, and contribute to operational best practices
• Support the Head of Operations with ad hoc tasks and ongoing projects
• Liaise with account managers to ensure client requests are actioned promptly and professionally
• Stay up to date with industry trends, security threats, and emerging technologies relevant to web operations

Requirements:

• Previous experience in a website operations, technical support, or web administrator role
• Good working knowledge of website content management systems (especially WordPress)
• Familiarity with web hosting platforms, domain management, and basic website security protocols
• Ability to diagnose and resolve technical issues independently
• Strong communication skills, with the ability to explain technical concepts to non-technical colleagues and clients
• Detail-oriented, organised, and able to manage multiple tasks simultaneously
• Proactive, with a willingness to learn and adapt in a fast-paced environment
• Experience with cPanel, Plesk, or similar hosting control panels is a plus
• Knowledge of HTML/CSS and basic scripting is advantageous but not essential

What We Offer:

• Competitive salary, dependent on experience
• Opportunity to work with a dynamic, friendly, and experienced team
• Exposure to a wide variety of clients and industries
• Ongoing training and professional development
• Modern office in Ongar Village, Dublin 15, with easy access to public transport
• The chance to make a real impact in a growing digital agency

If you’re passionate about web technology, enjoy helping others, and want to be part of a collaborative team, we’d love to hear from you!

Please send your CV and a brief cover letter to hi@lambourndigital.com

Due to the large number of candidates, it is not recommended that you call our office seeking an update on your application.

Job Type: Full-time

Pay: €27,000.00-€63,587.21 per year

Additional pay:

• Performance bonus

Benefits:

• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Web design: 3 years (required)

Work authorisation:

• Ireland (required)

Willingness to travel:

• 100% (required)

Work Location: In person

Application deadline: 29/07/2025
Reference ID: LDIG-WEB
Expected start date: 11/08/2025