Optometrist

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Specsmate Mogappair – Optometrist & Retail Associate

Responsibilities

• Customer Focus & Experience
• Drive customer satisfaction and loyalty by ensuring every visitor feels welcomed and valued.
• Greet and guide walk-in customers toward free eye check-ups and consultations.
• Maintain high service standards to deliver a seamless shopping and healthcare experience.
• Eye Check-up & Dispensing
• Conduct thorough eye examinations following Specsmate’s optometry protocols.
• Share prescriptions clearly and educate customers about single vision, bifocal, and progressive lenses.
• Recommend suitable frames and lenses based on lifestyle, budget, and visual needs.
• Perform quality checks on lenses and frames before delivery to ensure accuracy and comfort.
• Sales & Product Recommendation
• Present customers with an optimal selection of eyewear products tailored to their preferences.
• Understand unstated needs, ask relevant questions, and recommend solutions at the right time.
• Achieve sales targets, eye-test conversions, and minimize returns by resolving customer concerns effectively.
• Coordinate product pick-up and manage after-sales service, including handling returns with empathy and professionalism.
• Store Operations & Upkeep
• Participate in stock management, including stocktakes and replenishment.
• Maintain store cleanliness, frame displays, and equipment as per Specsmate standards.
• Ensure security of all optical instruments, lenses, and stock units.
• Technology & POS Handling
• Operate the POS system efficiently to process transactions smoothly.
• Support digital record-keeping and customer communication for transparency and accuracy.

Personal Attributes & Competencies

• Minimum Qualification: Diploma in Optometry (or equivalent certification).
• Strong ability to build rapport and long-term trust with customers.
• Clear communication and active listening skills to understand both stated and unstated needs.
• Adaptability to evolving customer expectations and openness to continuous learning.
• Proactive ownership of tasks with a focus on results and customer satisfaction.
• Strong organizational skills to multitask and prioritize effectively.
• Commitment to compliance, transparency, and professional ethics in retail and healthcare.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person