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Oracle Cx Solution Architect - Field Service Cloud
Posted on Feb. 27, 2025
- Auckland City, New Zealand
- No Salary information.
- Full Time
About Capgemini
Capgemini is one of the world's foremost providers of consulting, technology, outsourcing services, and local professional services. Present in over 40 countries with more than 200,000 people, the Capgemini Group helps its clients transform to improve their performance and competitive positioning.
*** This role requires you to have current work rights in New Zealand.
About the Team
We allocate enough time to develop new and relevant Oracle skills by providing access to Oracle learning portals and materials. We challenge all our Oracle resources to achieve and maintain Oracle certifications. In addition, we encourage our resources to grow more broadly by undertaking training and certifications in disciplines such as Core Consulting, SAFe Agile, DevOps and Project Management. This gives us the required expertise that our clients expect from us. We also encourage people to document the work achieved in their previous projects, provide feedback on the challenges they faced and present it to the team. We believe it makes everyone grow.
We are looking for a talented, motivated, enthusiastic Oracle CX Solution Architect - Field Service Cloud to join a high performing team.
What you'll bring?
Technical Skills -
What we can offer you?
For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/
Information Security and Compliance
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements. We strive to ensure you feel respected, informed and valued through our recruitment process. If your experience falls short of this, we welcome your suggestions for improvement via our Contact Us page on our website.
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Capgemini is one of the world's foremost providers of consulting, technology, outsourcing services, and local professional services. Present in over 40 countries with more than 200,000 people, the Capgemini Group helps its clients transform to improve their performance and competitive positioning.
*** This role requires you to have current work rights in New Zealand.
About the Team
We allocate enough time to develop new and relevant Oracle skills by providing access to Oracle learning portals and materials. We challenge all our Oracle resources to achieve and maintain Oracle certifications. In addition, we encourage our resources to grow more broadly by undertaking training and certifications in disciplines such as Core Consulting, SAFe Agile, DevOps and Project Management. This gives us the required expertise that our clients expect from us. We also encourage people to document the work achieved in their previous projects, provide feedback on the challenges they faced and present it to the team. We believe it makes everyone grow.
We are looking for a talented, motivated, enthusiastic Oracle CX Solution Architect - Field Service Cloud to join a high performing team.
- Demonstrable team spirit: a willingness to collaborate, learn and teach others
- Self-motivated and passionate about Oracle cloud offerings
- Configure outbound from Oracle Field Service cloud to external systems, as part of which the payloads would need to be configured that will be understood by the middleware
- Work with the middleware teams and assist with web service creation using the OFSC API framework
- Work with internal development/middleware teams to arrive at the best integration methodology/framework between Oracle field service cloud and CRM/ERP applications/other systems.
- Define, configure, test and support solution footprint for projects involving complex customer requirements involving all OFSC modules or subset. As part of solution architecture, clearly articulate the full flow involving all integration points with Oracle field service cloud
What you'll bring?
Technical Skills -
- Experienced in designing/architecting/implementing multiple Oracle Field Service Cloud projects
- Hands-on experience in configuring following Oracle Field Service Cloud modules/functionalities based on customer requirements
- Resource - Resources, work zone, work skill, location, calendar
- Capacity/Quota module
- Outbound configuration – notification triggers/message scenarios
- Routing – Routing plans, filters, optimization filters
- Collaboration module
- Communication module
- Mobility module
- Core Manage module
- Business Rules
- Statistical Parameters
- Integration with Oracle Sales/Service Cloud and Oracle EBS/Fusion Cloud
- Customize Manage and mobility screens based on customer requirements to introduce new functionalities to existing screens or create new screens altogether and tie them up to display profiles.
- Work with presales consultants to design and build demos and proposals, encompassing all the modules of Oracle field service cloud
- Create functional and technical design documents for oracle field service cloud implementations
- Work with Oracle through service requests for any TOA product specific issues encountered during the course of the project
- Manage a small team of solution developers, integration developers, testers as part of the project implementation
What we can offer you?
- Working at Capgemini you'll find the rewards are more than just financial. Not only will you work alongside inspiring colleagues with a world of experience, but you will also have access to great benefits including, salary continuance insurance, paid parental leave, education assistance, the ability to purchase additional leave, as well as discounts on entertainment, financial and well-being services, travel, and shopping.
For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/
Information Security and Compliance
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements. We strive to ensure you feel respected, informed and valued through our recruitment process. If your experience falls short of this, we welcome your suggestions for improvement via our Contact Us page on our website.
#LI-MB1
#LI-HYBRID
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