Order Processing Assistant

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Order Processing Assistant – Finland

Location: Vantaa, Finland

Function: Sales

Reporting to: Order Processing Manager – Nordics

Type: Full-time

About Weber:

In 1952, George Stephen Sr. changed the world of barbecuing forever by inventing the iconic Weber kettle. Today, Weber is a global leader in outdoor cooking innovation, driven by a passion for bringing people together to create amazing memories and delicious food. We continue to build on our legacy through innovation, quality, and unforgettable grilling experiences.

We’re looking for a reliable and detail-oriented Order Processing Assistant to join our Nordic Sales team in Finland. This role plays a key part in ensuring a seamless customer experience by supporting the end-to-end order journey—from processing and tracking to issue resolution. If you thrive in a fast-paced, team-focused environment and take pride in accuracy and service, we’d love to hear from you.

Please be aware Fluent in English and Finnish (spoken and written) is required and at least one Nordic language: Norwegian, Swedish, or Danish

What you’ll do

You’ll be part of a collaborative, cross-functional team working closely with Sales, Logistics, Finance, and our customers to ensure every order is processed accurately and delivered on time. Key responsibilities include:

• Managing customer orders and inquiries across email, phone, EDI, and Zendesk
• Ensuring orders are accurately entered and updated in our system
• Monitoring backorders and proactively resolving delays or availability issues
• Processing returns, credit notes, and delivery discrepancies in coordination with logistics and finance
• Liaising with logistics teams and external providers to track shipments and troubleshoot issues
• Providing responsive, professional communication with customers and internal teams
• Supporting Sales Representatives and Key Account Managers with order and delivery-related needs
• Maintaining clear documentation and audit trails
• Contributing to process improvements and customer satisfaction initiatives

What you’ll bring

• Minimum 2 years of experience in an order processing or customer service role (Preferred)
• Hands-on experience with Navision or SAP S4 (preferred)
• Strong attention to detail and high accuracy in data entry
• Clear and confident communicator—both written and verbal
• Organised, accountable, and able to prioritise tasks effectively
• Proactive problem-solver with a customer-first mindset
• Comfortable with change and able to adapt in a dynamic environment
• Proficient in MS Office (Excel, Outlook, Teams)
• Fluent in English , Finnish (spoken and written) and at least one Nordic language: Norwegian, Swedish, or Danish

Why Weber?

At Weber, we’re all about creating great moments around the grill—and that passion extends to the way we work. You’ll be joining a supportive team that values collaboration, quality, and innovation. If you’re ready to bring your precision and energy to a role that keeps the heart of our customer experience running smoothly, apply today.

Job Types: Full-time, Permanent