Outbound Services Coordinator

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Introduction:
About us
We are an award winning, national $16B public offer industry fund focused on the education and community sectors. Working for NGS Super means being part of something bigger and working to make a difference to our members and their financial future.
Our people are key to our success, and as we expand, we’re committed to finding and retaining the right talent to take on the journey. As well as a flexible and fun workplace, we offer competitive benefits including additional leave entitlements, personal & professional development and health & wellbeing programs.

Click on the video below to learn more!

The Role
Join our Operations team as an Outbound Services Coordinator, where you’ll play a key role in delivering exceptional member experiences. This is a phone-based position focused on proactive engagement—connecting with members through pre-defined campaigns to provide support and guidance.

You will build meaningful connections with members through proactive outreach, and by offering guidance and helpful information on superannuation, insurance, beneficiaries, and other member services.

What you’ll do

• Implement outbound calling campaigns to designated member groups, ensuring contact within campaign timeframes.
• Directly engage in proactive outbound calls to new and existing members.
• Understand and present products and offerings to members.
• Obtain information to identify member needs and present relevant information in response to these needs.
• Summarise and log call interactions in the CRM, ensuring all necessary follow-up actions are recorded.
• Ensure calls comply with regulations, Do Not Call register exclusions, and internal policies.
• Adhere to the distinction between providing information, general advice, and personal advice, escalating the call to advice teams where required.

About you
With exceptional communication and customer engagement skills, you will bring experience in the following:

• Previous experience in a customer service or outbound services role.
• Ability to engage members in a professional and clear manner.
• Basic understanding of superannuation or related financial services products.
• Ability to follow detailed instructions and campaign scripts successfully.
• High level of attention to detail and accuracy.

The following skills are nice to have but not essential:

• A proven track record of achievement in superannuation.
• Familiarity with call centre software and CRM software.
• Understanding of RG146 compliance and general financial advice regulations.

If you’re passionate about customer experience and creating meaningful impact for members, this is your opportunity to make a difference and we would love to hear from you.

We are a super fund that has an exceptional work culture, provides a diverse offering in developing our people and you can be a part of it while earning an attractive remuneration package!

Interested and suitably qualified candidates should submit a copy of their updated CV.

Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

We are an equal opportunity employer committed to creating a workplace that values diversity, equity, and respect for all individuals.