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NYC Human Resources Administration

Outreach Lead

Posted on April 4, 2026

Manhattan, United States of America
62868.0 - 79078.0 USD (yearly)

Full Time

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OUTREACH LEAD

HRA/DEPT OF SOCIAL SERVICES

Posted On: 04/04/2026

Full-Time

Location

MANHATTAN

No Exam Required

Department

Mayor's Anti-Displ Init Nm

Salary Range:

$62,868.00 – $79,078.00

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Job Description

The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services.

The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

The Tenant Support Unit proactively engages New Yorkers who may be at risk of displacement or harassment and connects them with City resources. The team has identified thousands of tenants who have issues, case managing each issue by connecting them with a range of services from legal assistance to support for needed repairs. The Borough Lead will inform key decisions related to the direction of the initiative, make recommendations, and work constructively with partnering City agencies.

An Outreach Lead’s primary role is managing and motivating a 4–6-person team of Outreach Specialists. This role requires a high degree of flexibility, as we are often pulled into projects that need “above and beyond” service. Extroverts thrive here; successful candidates love talking to people and are not afraid to knock on a stranger’s door. Successful candidates will have demonstrated experience running a team, preferably of outreach, field, or campaign staff.

PEU is seeking one (1) Community Coordinator to function as an Outreach Lead to join the Tenant Support Unit who will:

Manage a team of up to six Outreach Specialists, coordinating their activities and motivating them in their work.

Ensure that daily and weekly outreach goals are met and report up the chain of command on those goals.

Provide programmatic support and logistical planning for Outreach teams and the Outreach Directors.

Identify opportunities for new relationships and collaboration with relevant community stakeholders.

Prepare and deliver presentations at meetings, events, and other community gatherings.

Lead trainings for staff and community stakeholders.

Maintain records of events, projects, and referrals to teams using a variety of technologies.

Hours/Schedule: Monday – Friday or Tuesday - Saturday, 9 am - 5 pm

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

- experience with community, issue, labor, or political organizing preferred. - experience managing an outreach or community service team preferred. - Excellent interpersonal skills and a proven ability to engage people in conversation. - Strong written and oral communication skills in English. Other languages are a big plus. - Ability to prioritize and effectively manage multiple tasks in a fast-paced work environment. - Willingness to learn, be flexible, and adapt to work assignments in a variety of situations and problem solve.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

776330

Posted until

06/02/2026

Title code

56058

Civil service title

COMMUNITY COORDINATOR

Title classification

Non-Competitive-5

Business title