Overnight Housing And Shelter Manager

Tailor Your Resume for this Job

Overview
Overnight Housing and Shelter Manager

Reports To: Housing Services Director

Employment Type: Full-time (Overnight) 12 hour shifts

Program Coverage:

• Bridge to Home Shelter
• Monarch Landing Shelter
• Main St Supportive Housing
• Lewisville Supportive Housing
• Brandon St Transitional Housing
• Flanders Court (Transitional Housing)
• Joyce (Independent Living)

Position Summary

The Overnight Multi-Program Manager provides mobile, overnight operational leadership and emergency response support across multiple shelter and housing programs. This role ensures safe, consistent, and accountable overnight operations, while supporting frontline staff in managing complex, high-risk, and time-sensitive situations.

This position holds functional supervisory authority overnight, providing real-time direction, decision-making support, and crisis leadership to frontline staff. While the role does not implement or change program operations, it is responsible for upholding operational standards and making informed judgment calls when situations fall outside standard procedures.

Key Responsibilities

• Conduct mobile rounds across all assigned shelter and housing locations to maintain a visible presence and ensure safe, consistent overnight operations.
• Remain on-site during high-impact incidents as required to support safety, operations, and staff.
• Provide real-time direction, guidance, and decision-making support to overnight staff across all programs.
• Collaborate with team leads and frontline staff to assess situations and determine appropriate responses.
• Ensure security procedures and monitoring for safety risks (including hazards or potential weapons) are being followed.
• Ensure exterior checks are completed to manage unauthorized presence.
• Respond to staff requests for support related to emergency service involvement (EMS/RCMP/FIRE).
• Act as the primary overnight lead for critical incidents, including deaths, major medical emergencies, evacuations, and serious staff-related incidents.
• Provide immediate debrief and support to staff following critical or high-stress events.
• Accompany staff to hospital in cases of workplace exposure and advocate for timely medical attention.
• Support staff in assessing and troubleshooting maintenance or building-related issues. Determine when after-hours external services (plumber, electrician, elevator technician) are required and coordinate emergency maintenance response as needed.
• Make in-the-moment decisions when situations fall outside standard procedures, using best judgment and available information. Balance risk, safety, and program intent when determining appropriate actions.
• Escalate to Program Managers when required, including staff death, building evacuations with no re-entry, or situations that require extensive additional support.
• Provide direct verbal handover to the oncoming Program Managers regarding decisions requiring follow-up.
• Maintain detailed overnight manager logs outlining site visits, observations, and actions taken.
• Complete incident reports for all significant events and decisions to support follow-up by daytime leadership.

Scope & Boundaries of Role

This role does:

• Provide overnight leadership and direction
• Make real-time operational decisions
• Support and guide staff through complex situations
• Ensure safety and adherence to operational standards

This role does not:

• Develop or change program policies or procedures
• Provide ongoing staff supervision or formal performance management beyond the shift
• Decide long-term changes for participants
• Override Program Manager authority beyond immediate safety needs
• Make decisions that carry into the next day without handoff/approval

Qualifications & Experience

Education & Experience

• Significant experience (3–5+ years) in shelter, supportive housing, or crisis-based environments.
• Demonstrated experience managing high-risk, unpredictable situations.
• Previous experience in a lead or supervisory capacity strongly preferred.
• Experience working with individuals experiencing mental health, addictions, and homelessness.
• A valid Class 5 driving license is required

Knowledge & Skills

• Strong crisis intervention, risk assessment, and decision-making skills.
• Ability to remain calm, directive, and solution-focused in high-pressure situations.
• Strong leadership and coaching abilities.
• Excellent judgment and ability to operate independently overnight.
• Effective communication and documentation skills.

Certifications (or willingness to obtain)

• Non-Violent Crisis Intervention (NVCI/CPI)
• ASIST (Applied Suicide Intervention Skills Training)
• First Aid & CPR
• Criminal Record & Vulnerable Sector Check

Working Conditions

• Overnight shifts within a multi-site, 24/7 operational environment.
• Frequent travel between program locations (5–15 minutes apart).
• High exposure to crisis situations, emergencies, and emotionally demanding environments.
• Requires strong independence, resilience, and professional judgment.
• Periods of low activity balanced with sudden high-intensity response demands.

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• On-site parking

Work Location: In person