Part-Time Inbound Customer Support Specialist - Contact Centre

Job Title:

Part-time Inbound Customer Support Specialist - Contact Centre

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Are you a customer service expert who genuinely cares about making authentic connections? In your role, you will answer inbound calls from customers of one of the best and loved flat-pack furniture brands in the world. You will leave a lasting impression on your customers by providing friendly, personal, and efficient service.

Key Role Details:

• START DATE 9 June 2025
• Pay Rate $27.80 per hour + monthly performance-based bonuses (Up to $250 per month)
• Part Time opportunity, min 15 hours per week over 7 days
• MUST be able to commit to 3 weeks of full time training Monday to Friday 10.00am to 6.30pm 9 to 27 June 2025
• Shifts times between Monday to Sunday 10:30am - 9:30pm (expect 1 or 2 weekend shifts per month)
• Central Auckland Location (Mount Albert)

Benefits to you:

• Job stability with part time hours, permanent contract
• Convenient Mt. Albert location, close to public transport and onsite parking options available
• Full time training conducted by the best trainers, fully paid.
• A supportive work environment
• A chance to be mentored by experienced senior professionals.
• A stable career
• Rewards & Recognition
• Solid incentive program

To be successful in this role you will be:

• Ability to work well within a team and independently
• You are an excellent listener who can easily build rapport with customers and demonstrate empathy
• Punctual and professional - you are reliable and are an ambassador for our values
• You pride yourself in delivering exceptional customer service.
• Tech Savvy and solution oriented
• Strong attention to detail
• Most importantly, the ability to loosen up, relax and celebrate
• You must be legally eligible for full time employment in New Zealand to be considered for this opportunity and we require satisfactory previous employer references and clear criminal history police check completed as part of our standard recruitment process.

Interviews are happening now!

Join us and unlock your career with Concentrix

Location:

NZL Auckland - Unitec Campus, Lvl 4

Language Requirements:

English

Time Type:

Part time

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