Part-Time Receptionist / Front Of House

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The Front of House team member is the first point of contact for all members and prospects entering Studio Fitness. This role is responsible for delivering a high-quality member experience, supporting daily operations, and driving additional revenue through conversations, bookings, and retention touchpoints.

This is not just an admin role, it is a people, sales and experience roll.

Key Responsibilities

1. Member Experience

• Greet every member by name and create a welcoming environment
• Manage check-ins and ensure smooth class flow
• Build relationships with members to increase retention
• Handle member queries confidently (in person, phone, email)
• Maintain a clean, professional front-of-house area
• Welcome Email & Monthly PT Client Check in

2. Sales & Revenue Support

• Engage with new enquiries (walk-ins, messages, calls)
• Book consultations and intro sessions
• Support coaches with lead follow-up where needed
• Promote offers, packages, and upgrades(Mailchimp)
• Assist in hitting weekly/monthly sales targets

3. Admin & Operations

• Manage bookings and scheduling systems
• Process payments and track basic sales activity
• Support onboarding of new members
• Maintain accurate member records
• Assist with basic reporting (attendance, enquiries, conversions)

4. Team & Culture

• Work closely with coaches to ensure a seamless member journey
• Uphold Studio Fitness standards and brand values
• Bring energy and positivity to the environment daily

Ideal Candidate

• Strong communication and people skills
• Confident in starting conversations and building rapport
• Organised and reliable
• Comfortable with basic systems/software
• Interest in health & fitness (preferred, not essential)
• Previous customer service or sales experience is a bonus

Key Traits (Non-Negotiables)

• Proactive (doesn’t wait to be told what to do)
• Personable and high energy
• Detail-oriented
• Comfortable with responsibility

KPIs

• Number of consultations booked per week
• Conversion of enquiries to members
• Member retention / satisfaction feedback
• Front-of-house standards maintained daily

Job Type: Part-time

Pay: From €14.15 per hour

Benefits:

• Company events
• Gym membership
• On-site gym
• On-site parking

Ability to commute/relocate:

• The Marina, County Cork: reliably commute or plan to relocate before starting work (required)

Experience:

• receptionist : 1 year (required)

Language:

• fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person