Part Time Service Desk Administrator

G4S Secure Solutions Ireland are currently seeking an experienced Service Desk Administrator to join our lively Service team, within our Fire & Security Systems business. This position is part time Monday - Friday 25 hours per week. With a competitive package on offer.

Role Responsibilities, inclusive of but not limited to:

• Promote G4S Secure Solutions and all its products and services
• Liaise Engineers, Business Development Managers & Customers with the Fire & Security Division
• Receive and respond effectively and take responsibility for customer calls and emails identifying source of problems and assigning appropriate Engineer
• Deal with all customer requests i.e.. reports and certification etc.
• Manage Customer contracts, initiate and change where required
• Plan and schedule contracted maintenance/ reactive/ commission work in accordance with maintenance agreements and customer requirements
• Manage the purchase order requests, sales orders and invoicing processing engineers work report
• Utilise all available systems for the management of Operations when required
• Provide regular reports on activities that will enable management plan strategic and operational direction for the Service/Fire & Maintenance team
• Provide back up for general administration & ad-hoc administration duties
• Support sales and installation teams when required
• Liaise with Monitoring Centre

The Ideal Candidate:

• Excellent communication & interpersonal skills
• Planning & organising skills
• Problem solving ability
• Flexibility
• Results focus
• Customer focus
• Ability to work to tight deadlines

Job Types: Part-time, Permanent

Benefits:

• Bike to work scheme
• Company pension
• Work from home

Schedule:

• Day shift
• Monday to Friday

Experience:

• Billing: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Ballymount, Dublin D12 T651

Reference ID: SDA2