Partner Optimisation Manager

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Description:
Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance. This role will sit in one of Zurich’s subsidiary companies, Travel Guard, which focuses on travel insurance and emergency assistance.

Due to internal promotion, we have a new opportunity for a Partner Optimisation Manager to join the team. As part of the Rapid Learning Lab®, you’ll harness your creative, digital, analytical and relational skills to create unparalleled customer experiences in collaboration with our major partners.

So, what’s the job?

• Lead the execution of the optimisation strategy to deliver the ideal, personalised travel insurance offer to each customer.
• Lead the delivery of key initiatives in line with the optimisation strategy and product roadmap by effectively managing the team’s workflow.
• Translate data and analytics into creative, customer-first ideation, using UX design, copywriting and digital marketing expertise to bring these insight-driven concepts to life.
• Engineer and implement robust processes, to ensure that we are striving for the highest quality and scalability.
• Own the digital reporting requirements of our key partners, including digital performance, user experience analysis and web analytics.
• Foster strong, collaborative relationships with a global team of data scientists, UX designers and content managers to deliver the optimal digital experience for our customers in a complex technical and regulatory environment.
• Confidently represent the APAC team with key stakeholders, including a senior executive audience, and effectively communicate complex technical concepts with clarity to a non-technical audience.
• Navigate dynamic digital environments to find solutions that manage risks and drive results.

What are we looking for?

• Proven experience in personalisation, digital optimisation, and data-driven marketing.
• A self-starter, with an entrepreneurial mindset, who thrives on ambiguity.
• Proven experience with optimisation test-and-learn tools and principles, experimental design, multivariate and A/B optimisation testing.
• Ability to prioritise and manage a team workflow across time zones, with proven project management experience in a multi-disciplinary, global environment.
• Strong knowledge of UX/UI principles, especially in purchase flows and e-commerce conversion optimisation, with experience in Adobe Tools (Adobe Analytics/ Customer Journey Analytics and Experience Manager highly sought after).
• Strong commercial acumen and experience producing reports on digital performance in line with the broader business context.
• Strong stakeholder management skills, with the ability to influence and collaborate across teams.

Why choose us?
We value optimism, caring, togetherness, reliability, results focus and forward-thinking.

We have more than 2900 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service along with a range of corporate services professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career with free travel insurance…so start planning for your next trip today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!

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