Parts And Service Advisor

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About Us:
Raxfin Inc. is a premier powersports dealership specializing in motorcycles, ATVs, UTVs, and personal watercraft. Our mission is to provide exceptional products and services to riders and outdoor enthusiasts. We are looking for a dedicated and knowledgeable Parts & Service Advisor to join our team and deliver top-tier customer service.

Job Overview
The Parts & Service Advisor serves as the primary point of contact for customers requiring parts, accessories, and service assistance. This role involves advising customers on their service needs, ordering and selling parts, scheduling service appointments, and ensuring a seamless experience from start to finish.

Key Responsibilities

• Greet customers and assess their parts and service needs.
• Assist customers in selecting and purchasing parts, accessories, and upgrades.
• Maintain knowledge of current promotions, products, and inventory.
• Work with technicians to schedule and coordinate service appointments.
• Provide customers with accurate quotes, estimates, and timelines for repairs.
• Process orders, invoices, and payments efficiently.
• Maintain an organized and stocked parts department.
• Follow up with customers regarding service progress and satisfaction.
• Ensure excellent customer service to enhance dealership reputation and customer loyalty.
• Assist with warranty claims and documentation as needed.

Requirements

• Prior experience in parts and/or service advising (preferably in the powersports, automotive, or marine industry).
• Strong knowledge of motorcycles, ATVs, UTVs, and other powersports vehicles.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Ability to work well with a team and maintain a positive attitude.
• Valid driver’s license.

Join our team as a Parts Advisor where your expertise will help drive customer satisfaction and contribute to our success!

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2025-07-21