Parts Person

Parts and Service Coordinator

Job Responsibilities:

· Must be customer service focused and have the ability to establish and maintain relationships with suppliers, customers, technicians, management, and coworkers.

· Assist customers and technicians with the ordering of correct parts for their needs and application.

· Check inventory availability, place parts orders if necessary, and obtain price quotes from catalogues and suppliers.

· Correctly receive parts orders including all required paperwork and customer follow up.

· Able to prioritize multiple tasks and work independently with minimal supervision.

· Maintain strong communication with techs in the shop as well as the customer throughout repair order process.

· Provide complete and accurate cost estimates of repair orders to customers for confirmation before work is continued.

· Monitoring the repair work to make sure the unit will be ready when promised and contacting the customer if delays are expected.

· Promptly submitting and following up on warranty claims and paperwork with the suppliers.

· Detail oriented to ensure all required paperwork is accurately completed in a timely manner.

· Demonstrate a positive, helpful attitude and always show professionalism in conduct and appearance.

· May operate forklifts, loaders, or other equipment to load, unload, and store inventory as well as trailers.

· Willingness to cross train in other departments to assist in the smooth flow of everyday business to ensure customer satisfaction.

Qualifications:

· Knowledge and experience with trailer and lawn and garden parts and service an asset.

· Strong time management and well organized without needing to be micromanaged.

· High school diploma or the equivalent.

· Consistently demonstrates exceptional customer service and communication skills (both written & verbal).

· Ability to continuously learn and assist in multiple areas of the business.

· Be available to work a rotating Saturday shift.

· Strong computer skills and the ability to learn new programs efficiently.

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Physical Demands

· Ability to withstand prolonged periods of computer usage and sitting at a parts counter.

· Capability to work in various working conditions both indoors and outdoors, including but not limited to heat and/or cold, and rain/snow on occasion.

· Ability to kneel, bend, lift, and/or reach above the shoulders.

· Able to lift 50 pounds without assistance.

Job Type: Full-time

Pay: $24.00-$28.00 per hour

Expected hours: 40 per week

Additional pay:

• Overtime pay

Benefits:

• Extended health care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• parts management: 1 year (preferred)

Work Location: In person

Application deadline: 2025-01-10
Expected start date: 2025-01-06