Find Your Next Job
Patient Access Specialist
Posted on Sept. 11, 2025
- Tifton, United States of America
- No Salary information.
- Full Time
Tailor Your Resume for this Job
DEPARTMENT: WEST CAMPUS PATIENT ACCESSSCHEDULING
F ACILITY: Affinity West Campus
WORK TYPE: Full Time
S HIFT: Daytime
SUMMARY:
The Patient Access Specialist is generally the first point of contact for patients entering the facility or scheduling appointments. The Patient Access Specialists role includes scheduling physician ordered exams, obtaining pre-certification/prior-authorization (as required), collecting patient responsibilities, and registering patients system-wide.
RESPONSIBILITIES:
* Obtain and verify patient demographics, guarantor and insurance information for new or established patients either by telephone or face to face for inpatient and outpatient population system-wide in accordance with departmental policy.
- Create a patient/case record in the ADT registration system in accordance with established policy and procedures for inpatient, ambulatory surgery, non-patient laboratory, radiology and/or other diagnostic ancillary tests/services.
- Answer telephones and transfer calls to appropriate personnel and departments.
- Schedule outpatient hospital exams system-wide as ordered by physicians in an accurate and timely manner, in accordance with department standards and protocols.
- Analyze insurance information/reason for admission or encounter to determine pre-certification and/or pre-authorization requirements.
- Contact insurance carriers to obtain pre-certification and pre-authorization numbers. Contact patients/providers offices as needed to verify/obtain data.
- Ensure the patient record is updated with accurate information and the insurance record reflects all appropriate insurance, appropriately prioritized. (coordination of benefits)
- Ensure all registrations are completed prior to discharge.
- Ensure all deductibles and co-payments are collected in accordance with insurance benefits and departmental policy for inpatient and outpatient population
- Ensure patients are apprised of advanced beneficiary notice, as appropriate and in accordance with Medicare Medical Review Policies.
- Provide cross coverage to other Patient Access locations as needed.
- Assist in other projects as needed and as assigned by department leadership.
- Promote excellent customer service to internal and external customers.
- Providing cost estimates for all required patients system-wide to ensure compliance with the Good Faith Estimate Act.
- Maintaining productivity standards as outlined by leadership.
- Adhering to Point of Service (POS) collections standards as outlined by leadership.
- Verifies that the minimum data set for all orders is obtained prior to scheduling/registration
- Scanning in of valid forms of ID, Insurance card, and Physician Order
- Informs patient of Consent for Treatment, Patient Bill of Rights, Joint Privacy Practice, and other required admission forms at the point of service.
- Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (“TRHS”) policies as they presently exist and as they change or are modified.
- Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
- Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
- Offers suggestions on ways to improve operations of department and reduce costs.
- Attends all mandatory education programs.
- Improves self-knowledge through voluntarily attending continuing education/certification classes.
- Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
- Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
- Volunteers/participates on hospital committees, functions, and department projects.
- Manages resources effectively.
- Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
- Makes good use of time so as to not create needless overtime.
EDUCATION:
* High School Diploma or Equivalent
CREDENTIALS:
OTHER INFORMATION:
One (1) year of applicable medical office/hospital based customer service experience preferred.
CHAA certification preferred.
CHAA certification preferred.
Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Optometrist
Location – Dublin Tallaght/Grafton Street Salary – €65,000 – €75,000 …
Full Time | Dublin, Ireland
Apply 10 hours, 6 minutes ago
Field Service Engineer - Laboratory Diagnostics
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We’…
Full Time | Melbourne, Australia
Apply 10 hours, 10 minutes ago
Family Planning Australia
General Practitioner (Mo) | Reproductive & Sexual Health | Metro Clinic
Introduction: Family Planning Australia (FPA) is the leading provider of reproductive and sexual he…
Part Time | Fairfield, Australia
Apply 1 day, 10 hours ago
School Based Health Center Program Manager
Location: Multiple Bergen County school districts Onsite FT 40: Monday-Friday 7am-3pm or 8am-4pm …
Full Time | Paramus, United States of America
Apply 1 day, 12 hours ago
Vision Rehabilitation Assistant
Do you want to make a difference in the lives of Canadians living with vision loss? Vision Loss Reh…
Full Time | New westminster, Canada
Apply 3 days, 10 hours ago
Veterinary Technologist, Emergency, Calgary Animal Referral & Emergency Centre
Location Calgary, Alberta, Canada Category Veterinary Technician / Assistant Job Id R-247965 Job Ty…
Full Time | Calgary, Canada
Apply 1 week, 3 days ago
Veterinary Assistant, Specialty Surgery, Alta Vista Specialty And Emergency Centre
Location Ottawa, Ontario, Canada Category Veterinary Technician / Assistant Job Id R-247930 Job Typ…
Full Time | Ottawa, Canada
Apply 1 week, 3 days ago
Veterinary Technician, Specialty Surgery, Alta Vista Specialty And Emergency Centre
Location Ottawa, Ontario, Canada Category Veterinary Technician / Assistant Job Id R-247911 Job Typ…
Full Time | Ottawa, Canada
Apply 1 week, 3 days ago