Patient Assistant

Role: Patient Assistant

Reports: ADON

Hours: Variable hours per week

Key Responsibilities

To sit with patients who require supervision for health and Safety reasons.

To call for assistance if the patient requires a nurse or healthcare assistant.

To provide reassurance to the patient by their presence in the room.

Respect the patient dignity and privacy.

To provide assistance to the patient to utilise phone/TV/Radio.

Interact with patient by reading, talking, and playing cards board games etc.

If the patient is mobile can escort patient while walking.

Can push patient in a wheelchair around the hospital, to shop or outside for a cigarette with approval of person in charge.

Communication Skills

Communicate appropriately with colleagues and other members of the health care teams.

Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.

Recognise limitations and seek assistance where necessary.

Attend and contribute to appropriate meetings.

Accept constructive advice when appropriate.

Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.

Communicating clearly and appropriately with patients, their relatives / friends colleagues and all other members of the multidisciplinary team including responding to queries, answering the phone, taking messages and passing on written and verbal information to patients.

General Expectations

Support the philosophy, objectives and goals of Blackrock Clinic.

Observe the appropriate lines of authority.

Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.

Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.

The Ward/Unit Manager depending on the availability of locum cover will arrange annual leave; this usually means the holiday periods i.e. Easter, summer and Christmas.

Participates in developing and providing quality care within Blackrock Clinic.

Assists in orientation of new personnel.

Continue to develop personal knowledge and skills and seeks outside educational opportunities.

Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.

Is always punctual on duty.

Qualifications

• Have the legal right to work in Ireland

Desired Skills

• Strong written and verbal communications
• Excellent interpersonal skills

This job description is a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.

Blackrock Clinic is an Equal Opportunities employer and we are committed to creating an environment that promotes equality and dignity at work.

Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at recruitment@blackrock-clinic.