Patient Care Coordinator/Receptionist (Audiology/Hearing Aid Clinic)

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About Us

At Toronto Family Hearing, we support patients across the full lifespan, from infants to older adults, navigating hearing loss. Our front desk team must be able to shift communication styles seamlessly: from calm, clear communication with older patients, to warm, engaging interactions with young children and their families.

Who You Are

• Clear, patient communicator with older adults
• Warm, engaging, and adaptable with children
• Reassuring and organized with parents
• Strong team player who communicates clearly and follows through
• Takes ownership and keeps things organized for others
• Looking for a long-term role and interested in growing within a stable, professional clinic environment

Responsibilities

• Booking appointments and confirming details clearly
• Greeting patients and families in a welcoming manner
• Managing inquiries with adaptable communication
• Coordinating with team members across locations
• Processing payments and maintaining records
• Supporting clinic operations and logistics

Key Skills

• Adaptive communication across patient types
• Clear speech and strong listening skills
• Ability to engage young children calmly
• Comfort supporting busy or stressed parents
• Strong teamwork and accountability
• Attention to detail and organization

What We’re Looking For Long-Term

We are looking for someone who views this role as more than just a job. The ideal candidate is seeking a long-term position, values stability, and is motivated to grow within the clinic over time. Consistency and reliability are critical in delivering high-quality patient care, and we invest in team members who are committed to building a career with us.

Application

Submit your resume and a cover letter. Applications without a cover letter will not be considered.

Schedule and Compensation

• This is a full-time, permanent position scheduled Monday to Friday, and up to 6 Saturdays per year in addition to the regular schedule.
• Compensation is commensurate with experience. Annual bonuses linked to performance.
• Primary work location is our Yonge Street office (Yonge & St. Clair), with some travel to other clinics from time to time (Roncesvalles, Royal York) for coverage.

Candidates looking for their superior patient care service skills to be rewarded and valued should apply by submitting their resume and a cover letter demonstrating their writing proficiency. Please note, applications submitted without a cover letter will not be considered.

Tentative Start Date: June 15, 2026

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Company events
• Extended health care
• Paid time off

Application question(s):

• What made you respond to this job posting?

Work Location: In person