Patient Dining Rep I

Meets with all patients on assigned nursing unit(s) to present and discuss the printed menu. Introduces & explains QR code technology to view menu on-line.

• Explains the patient meal order and delivery process to both patient and any family members present.
• Spotlights the daily Chef’s Special for each meal, as well as the “Always Available” options.
• Points out the printed descriptions of the most common modified diets (Renal, Cardiac, Full liquid, Clear Liquid, etc.) and provides clarification if needed.
• Discusses any food preferences and/or food allergies with patients and documents in the MyDining software suite.
• Refers any nutrition related concerns to the unit’s Clinical Dietitian and non-nutrition related issues to nursing.
• Maintains a clear understanding of the menu options and their key ingredients, and effectively communicates this information to patients, patient family member(s), and Clinical staff.
• Communicates any patient issues to manager/supervisor and to incoming peers.
• Continuously drives for improvement in overall patient satisfaction.

Prepares, delivers, and recovers all patient meal trays for assigned nursing unit(s).

• Assembles patient trays to the exact requirements of each meal ticket.
• Loads & delivers tray carts to nursing unit(s) utilizing the Cart Loading & Cart Departure functions in the MyDelivery software.
• Distributes individual trays to patients following utilizing the Tray Delivery function in the MyDelivery software, while following established procedures and scripting.
• Recovers soiled patient trays utilizing the Tray Recovery function in the MyDelivery software.

Works effectively as a team member within department and with customer to provide quality service through communication, cooperation, and collaboration.

• Interacts and collaborates with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT and Retail Care standards and promoting patient/customer satisfaction.
• Assists personnel when needed by performing tasks to keep department operating at peak efficiency levels.